Configuring Telecommunications Service Operations Management

Configure Telecommunications Service Operations Management (TSOM) to enable real-time event ingestion, correlation, and automated remediation by integrating with external network monitoring and discovery systems.

Set up TSOM to enable end-to-end telecom service operations, including alarm ingestion, CMDB population, discrepancy detection, and service impact visibility. This configuration involves activating Telecommunications API notifications, setting up discovery and service graph connectors, enabling visibility, and configuring audit and reconciliation frameworks.

Configuration overview

Telecommunications Service Operations Management (TSOM) requires configuring multiple components across alarm ingestion, discovery, data normalization, and reconciliation to support end-to-end telecom operations. The configuration flow typically includes the next plugins (The plugin dependency will be automatically resolved during the installation).

1. Install the following plugins:

   Name	ID	Product/Service
   TSOM Event Management Connectors	sn_tsom_em_connectors	Telecom Assurance
   Service Graph Connector for Fortinet Telco SD-WAN	sn_tsom_fortinet_connector	Telecom Visibility
   Service Graph Connector for Meraki Telco SD-WAN	sn_tsom_meraki_connector	Telecom Visibility
   Service Graph Connector for VeloCloud Telco SD-WAN	sn_tsom_vcloud_connector	Telecom Visibility

2. Enable alarm ingestion: Activate the Telecommunications API notifications and set up topic subscriptions to receive alarms from external systems. For more information, see Configuring Telecommunications API notifications.

3. Set up visibility or Event Management by following the appropriate setup wizards. See Configure Telecom Visibility and Fault Management: Events and alerts.

Each step is modular and can be configured based on your environment and available integrations.