Configure Telecom Assurance › Configure › Telecommunications Service Operations Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configuring Telecommunications API notifications

Configure the Telecommunications API notification in the ServiceNow instance.

Modeling the Telecommunications API notification workflow

The following steps help to configure the Telecommunications API notification in the ServiceNow instance.

Create a topic: You can create topics either by manually typing the external message details or automatically collecting the available topics from the external system.
Create a topic subscription: You subscribe to the available topics for incoming notifications from the external system, based on the customer preference. Additionally, you generate the callback URL and register the subscription.
Activate the Telecommunications Alarm Management Open API endpoint: To receive responses from the external system, activate the subscribed endpoints of the Telecommunications Alarm Management Open API connection in the Workflow Studio.
Provide the callback URL to the external system for receiving notifications. Customer can also reuse the callback URL. When requests from TMF 688 hit the Callback URL, it initiates the Default Alarm Event Notification Trigger flow to create an event.

To learn more about the functions to handle Event Notification Management Open API requests that are triggered by external trigger definitions to create, update, and delete events, see Event Notification Management Open API and TMFTopicEventAPIUtilOOB - Scoped.

This workflow creates an event in the Event Management application. To learn more about using Event Management, see Event Management.

Create a topic
Create a topic and publish the incoming notifications from the external system to the topic. By creating the topics, subscribers can select the topics to which they want to subscribe.
Create a topic subscription
Subscribe to the topic in the ServiceNow AI Platform that you want respond to the incoming notification from the external system. By subscribing to the topic, the subscriber receives the notifications based on the topics that you subscribe to.
Activate the Telecommunications Alarm Management Open API endpoint
Activate the endpoint of the Telecommunications Alarm Management Open API connection. By activating the endpoint, you receive the incoming notifications from the external system for the topic that you registered.