Exporting hierarchy of models and templates
Export equipment models, inventory templates, and related records to support development-to-production migration of network inventory data.
Exporting hierarchy of models and templates
The Export Hierarchy feature lets you export network equipment models, inventory templates, and their related records from a ServiceNow instance, in a format suited to your purpose. Use this feature to promote validated configurations from a lower environment to production, to share model catalogs with partners or stakeholders, or to extract specific records for analysis.
| Your scenario | Use this method |
|---|---|
| You need to preserve the relationship records as a single package. | Exporting hierarchy via JSON |
| You need to export specific related records of a model or template in a chosen format. For example, exporting equipment data as CSV for analysis, as PDF for a stakeholder review, or as XML for selective re-import. | Exporting hierarchy via XML (or other selected format) |
Both methods are launched from the Export Hierarchy action on a model or template record. The method you use depends on whether you select Export Hierarchy directly from a record's context menu (JSON method) or use the related-records list (XML or other-format method).
| Role | Action performed on "Export Hierarchy" initiation |
|---|---|
| sn_ni_core.inventory_admin | Generates a JSON file packaging the hierarchy |
| sn_ni_core.telco_inventory_catalog_manager | Generates a JSON file packaging the hierarchy |
| sn_ni_core.inventory_template_manager | Generates a JSON file packaging the hierarchy |
| Platform admin (no TNI roles) | Shows the related-records list is export as XML. Multiple records are exported as one single XML. |
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