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ADR › Use › Customer Service Problem Management › Telecommunications › Media › and Technology \(TMT\)
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View an Alternative Dispute Resolution case record

View the details of an Alternative Dispute Resolution (ADR) case record in the CSM/FSM Configurable Workspace so that you can review the complete ADR case information.

Before you begin

Role required: sn_telco_adr_mgmt_manager

Procedure

  1. Navigate to All > Workspaces > CSM/FSM Configurable Workspace.

  2. Select the list icon (

Image omitted: Lists.png
List Icon.\).

  1. Navigate to Alternative Dispute Resolution > All.

  2. Select the ADR case record that you want to see the details.

Parent Topic:Using alternative dispute resolution case

Related topics

Create an Alternative Dispute Resolution case

Alternative dispute resolution management