Using alternative dispute resolution case
Use the Alternative Dispute Resolution (ADR) case to resolve escalated customer disputes efficiently.
- View an Alternative Dispute Resolution case record
View the details of an Alternative Dispute Resolution (ADR) case record in the CSM/FSM Configurable Workspace so that you can review the complete ADR case information. - Create an Alternative Dispute Resolution case
Create an Alternative Dispute Resolution (ADR) case record in the CSM/FSm Configurable Workspace so that you can investigate and resolve an escalated complaint.
Parent Topic:Using Customer Service Problem Management
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