Disconnect a service

As a provider, disconnect a service, or service order, in the ServiceNow AI Platform for your customers. For example, you might want to disconnect your current 4G connectivity to upgrade it to 5G connectivity.

Before you begin

Role required: order_approver, order_viewer, sn_ind_tmt_orm.order-fulfillment_agent, or sn_ind_tmt_orm.order_fulfillment_manager

Procedure

1. Navigate to Workspaces > CSM/FSM Configurable Workspace.

2. To cancel a service order inventory for an existing customer account, do the following actions:

   1. From the Configurable Workspace Lists tab

2.  To select all orders, select **All** or to select an order, select **Open**.
3.  Select **New**.

1. When the Choose an order type dialog appears, select Disconnect a service and select Create.