Change a service order inventory record

As a provider, learn how to change a service order inventory record in the ServiceNow AI Platform for your consumers.

Before you begin

Role required: order_approver, order_viewer, sn_ind_tmt_orm.order-fulfillment_agent, or sn_ind_tmt_orm.order_fulfillment_manager

Procedure

1. Navigate to Workspaces > CSM/FSM Configurable Workspace.

2. To change a service order inventory record for an existing customer account, do the following actions:

   1. From the Configurable Workspace Lists tab

2.  To select all orders, select **All** or to select an order, select **Open**.
3.  Select **New**.

1. When the Choose an order type dialog appears, select Change a service and select Create.