Skip to content
Use agentic workflows › Now Assist for TMT › Telecommunications › Media › and Technology \(TMT\)
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Customer Service Problem Management agentic workflows

The Customer Service Problem Management agentic workflows are used to resolve broadband, internet issues, and incidents, helping customer agents to resolve network tickets by tracking them and creating an actionable task, and handle the billing inquiry case requests.