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Use generative AI skills › Now Assist for TMT › Telecommunications › Media › and Technology \(TMT\)
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Analyze metric data trend

Retrieves and analyzes health metric data for an engagement.

Before you begin

Role required: sn_acct_lc.customer_success_agent

About this task

Collects and analyzes metric data for an engagement and determines if a risk signal is to be created. The Now Assist for Telecommunications, Media and Technology (TMT) AI agent collection monitor engagement health agentic workflow uses the metric data to monitor the health score and generates risk signals when the Poor and Neutral range thresholds defined in the Color Banding table are exceeded. You can view the status of the metric collection in the Now Assist panel.

Procedure

  1. Navigate to All > Now Assist Admin > Now Assist Skills.

  2. Select Activate in the Analyze metric data trend card.

Image omitted: analyze-metric-trend-activate.jpg
Activate analyze metric data trend skill

  1. Select the user role that can utilize this skill and select Save to activate the skill.

    The collected metric data is used by the Now Assist for Telecommunications, Media and Technology (TMT) AI agent collection monitor engagement health agentic workflow.

Parent Topic:Using Now Assist for Telecommunications, Media and Technology (TMT)