Using Now Assist for Telecommunications, Media and Technology (TMT)

If you have an agent role, you can summarize service problem cases, technology product support cases, product inventory, account onboarding cases, touchpoints, engagements, internal plays, customer plays, success initiatives, and automate transforms with the Now Assist for TMT application.

• Summarize the linked records using Now Assist for Telecommunications, Media and Technology (TMT)
  Generate a comprehensive summary of the service problem case records that you have linked on the Alternative Dispute Resolution (ADR) case. Quickly understand case details linked to a customer complaint using the comprehensive summary of linked records skill in the Now Assist for TMT application.
• Generate a deadlock letter using Now Assist for TMT
  Generate a deadlock letter for Alternative Dispute Resolution (ADR) case. Quickly create the details of the deadlock letter by using the deadlock letter draft generation skill in the Now Assist for TMT application.
• Generate resolution notes for ADR case
  Generate the resolution notes for an Alternative Dispute Resolution (ADR) case by using the resolution notes generation for ADR skill in the Now Assist for TMT application.
• Analyze the sentiment of a service problem case using Now Assist for TMT
  Generates the requester's sentiment and the reasoning behind it on the complaint cases in the Now Assist for TMT application. Make informed decisions on complaint cases based on sentiment to link the cases on the Alternative Dispute Resolution (ADR) case record.
• Summarize a service problem case using Now Assist for Telecommunications, Media and Technology (TMT)
  Generate a summary from the fields that you selected on the service problem case record. Quickly understand the case context by using the service problem case summarization skill in the Now Assist for TMT application.
• Generate resolution notes for a service problem case using Now Assist for Telecommunications, Media and Technology (TMT)
  Generate the resolution notes for a service problem case by using the resolution notes generation skill in the Now Assist for TMT application.
• Generate a knowledge article for a service problem case using Now Assist for Telecommunications, Media and Technology (TMT)
  Generate the knowledge articles for resolved and closed cases within the CSM Configurable Workspace and classic environment with Now Assist.
• Summarize test for a service problem case using Now Assist for Telecommunications, Media and Technology (TMT)
  Generate the test run summary for a service problem case record to quickly understand the context of test outcomes and the root cause of the problem.
• Summarize test for a technology product support case using Now Assist for Telecommunications, Media and Technology (TMT)
  Generate the test run summary for a technology product support case record to understand the context of test outcomes and the root cause of the problem.
• Generate service summary for a product inventory using Now Assist for Telecommunications, Media and Technology (TMT)
  Summarize the service details mentioning the current situation, any critical actions to be taken and find the root cause indicators using the knowledge graph and service summary skill.
• Request generative AI capabilities in TMT using the Now Assist panel
  Request the contextual generative AI capabilities by using the conversational interface in the Now Assist panel. These capabilities include service problem case summary or resolution notes in the TMT application.
• Summarize an account onboarding case using Now Assist for Telecommunications, Media and Technology (TMT)
  Generate a summary from the fields that you selected on the account onboarding case record. Quickly understand the case context by using the account onboarding case summarization skill in the Now Assist for TMT application.
• Summarize an engagement using Now Assist for Telecommunications, Media and Technology (TMT)
  Generate a summary from the fields you select on the engagement record. Get up to speed on success initiatives, outcomes, risks, and internal plays associated with an engagement.
• Summarize a touchpoint using Now Assist for Telecommunications, Media and Technology (TMT)
  Generate a summary from the fields you select on the touchpoint record. Get a quick summary of all the meetings and emails exchanged between different stakeholders and any follow up activities.
• Summarize an internal play using Now Assist for Telecommunications, Media and Technology (TMT)
  Generate a summary from a internal play record and all associated internal play tasks.
• Summarize a customer play using Now Assist for Telecommunications, Media and Technology (TMT)
  Generate a summary from a customer play record and all associated customer play tasks.
• Summarize a success initiative using Now Assist for Telecommunications, Media and Technology (TMT)
  Generate a summary from a success initiative record and all associated success tasks.
• Summarize a risk signal using Now Assist for Telecommunications, Media and Technology (TMT)
  Generates a summary from a risk signal and issues summarization record and all associated tasks.
• Draft close notes for a risk signal using Now Assist for Telecommunications, Media and Technology (TMT)
  Automatically generate closure notes and close eligible risk signals at the end of each day based on the status of their associated risk solutions.
• Create touchpoints and meeting records using Now Assist for Telecommunications, Media and Technology (TMT)
  Send the email to instance to create the touchpoint and meeting records directly from the inbound email using Now Assist for Telecommunications, Media and Technology (TMT).
• Analyze metric data trend
  Retrieves and analyzes health metric data for an engagement.
• Generate a product adoption roadmap using Now Assist for Telecommunications, Media and Technology (TMT)
  Generate a product adoption roadmap with products or capabilities organized into lanes based on engagement data and insights from similar engagements.
• Renewal insight engine skill
  Analyzes the renewal likelihood and expansion potential of an engagement or contract and generates recommended actions.
• Automate transforms with Now Assist for TMT
  Use the Now Assist for TMT Transform Mapping Assist feature to automatically transform inbound and outbound data between provider and consumer tables.
• Generate Telecom customer 360 insights
  Generate customer health insights and recent customer issue insights for a customer or consumer account.
• Generate summary for remote hands case record
  Remote Hands Request Summarization is a capability that generates a contextual summary of a Remote Hands case by combining current case data with insights from similar historical cases, using information submitted by the DCIM user through the CSM portal.
• Using adaptive desktop actions for Customer Experimentation
  Use adaptive desktop actions in Customer Success Management to test prompt-driven models on your workflows.

Parent Topic:Now Assist for Telecommunications, Media and Technology (TMT)