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Analyze network incidents › Customer Service Problem Management › Use agentic workflows › Now Assist for TMT › Telecommunications › Media › and Technology \(TMT\)
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate Group Action Framework for Now Assist for Telecommunications, Media and Technology (TMT)

Activate Group Action Framework (GAF) to enable Now Assist AI agents to collect information about the related records across your instance.

Before you begin

The scope must be a Telecommunications, Media, and Technology AI agent collection.

Role required: admin

Procedure

  1. Navigate to All > Now Assist Admin > Now Assist Skills > Customer > TMT.

  2. In Group & Action - Telecom, select Activate skill.

Image omitted: assist-skills-tmt.jpg
Now Assist skills for TMT.

  1. On the form, select Edit to change the values.

  2. Select Save and continue.

  3. On the Review and activate tab, select Done.

Result

GAF is activated on your instance for the Now Assist application and can be used by AI agents to find related records.