Customer Service Problem Management

Efficiently identify and resolve service problems experienced by the customers with the ServiceNow® Customer Service Problem Management (CSPM) application. Technology, media, and telecommunications (TMT) service providers can streamline their service management processes and ensure a seamless experience for their customers by leveraging this application.

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ExploreLearn about how service providers use CSPM ConfigurePlan and configure your implementation.UseUse CSPM as an agent to diagnose and resolve service problems.ReferenceGet details about domain separation and components installed with CSPM.

Additional resources

Learn more about what's new and changed, see the Customer Service Problem Management release notes.
Review the multiple TM Forum (TMF) Open APIs supported for the product, see TMF APIs for TMT.
Log in to your ServiceNow® account and find additional information about implementing and deploying Customer Service Problem Management features at Best Practices Library.
Access real-time courses, self-paced training, and career resources at ServiceNow University
Find useful resources related to your role and explore best practices at the ServiceNow Impact.
Connect with other Customer Service Problem Management users at Now Community.