Telecommunications Customer 360 component

Telecom Customer 360 is a UI Builder component that provides a comprehensive 360 degree view of a customer record in the CSM/FSM Configurable Workspace. You can embed this component as a tab on the record page of any customer record.

All cards that appear on the Telecommunications Customer 360 home page are displayed on the Telecom Customer 360 component page with a few changes.

• The header information is not included as the component appears as a tab on the application record page.
• The All tasks card has a Tasks header and a Create option.
• The Run diagnostics option is not available on the Products card.
• The Related items contextual sidebar is not displayed.

The following image shows an example of a complaint case record with the Telecom Customer 360 component. The complaint case record page includes a Customer Details tab that displays the 360-degree view of the account or consumer associated with the case.

• Add the Telecom Customer 360 component to a record page
  Add the Telecom Customer 360 component to a record page in UI Builder so that customer service representatives can see the 360-degree consumer or account view in the context of the record they are working on.
• Add the Setup Customer360 Context data resource
  Add the Setup Customer360 Context data resource to the record page to enable the Telecom Customer 360 component to display the correct consumer or account view.

Parent Topic:Configure Telecommunications Customer 360