Advanced Work Assignment for Supplier Lifecycle Operations
Use the Advanced Work Assignment for Supplier Lifecycle Operations feature to automatically assign work items to agents based on availability and capacity.
Important: Check your entitlements to determine whether you have access to Advanced Work Assignment for Supplier Lifecycle Operations.
Advanced Work Assignment for Supplier Lifecycle Operations pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define. For more information, see Exploring Advanced Work Assignment.
Prerequisites for installing Advanced Work Assignment for Supplier Lifecycle Operations
Before you install Advanced Work Assignment for Supplier Lifecycle Operations, ensure that you activate the Agent Chat application and load the demo data during installation. For more information, see Activate Agent Chat and load demo data.
Required plugins
Install the Advanced Work Assignment for Supplier Lifecycle Operations (com.snc.sn_slm_awa) plugin if you have the admin role. Installing this plugin also installs the following dependent plugins:
- Advanced Work Assignment (com.glide.awa)
- Agent Chat (com.glide.interaction.awa)
- Glide Virtual Agent (com.glide.cs.chatbot)
Supplier Case Management (com.snc.sn_supplier_mgmt)
Source-to-Pay Workspace agent inbox
Use the agent inbox to manage your incoming work items, such as chats, cases, incidents, and more.- Activate Agent Chat and load demo data
Activate Agent Chat and load demo data. - Setting up Advanced Work Assignment for Supplier Lifecycle Operations
Plan and configure your implementation of Advanced Work Assignment for Supplier Lifecycle Operations. - Using Advanced Work Assignment for Supplier Lifecycle Operations
Enables supplier contacts to interact with supplier owners and resolve their issues and get answers to questions.
Parent Topic:Configure Supplier Lifecycle Operations
Related topics
Install Supplier Case Management
Install Supplier Collaboration Portal
Install Supplier Payment Optimization
Configure the document template for the Sign document action type for supplier task
Enable M2M mapping between supplier contact and suppliers
Configure Supplier Relationship and Performance Management
Install Universal Request for SLO
Setting up Advanced Work Assignment for Supplier Lifecycle Operations
Using Advanced Work Assignment for Supplier Lifecycle Operations
Source-to-Pay Workspace agent inbox