Raising requests › Using Supplier Collaboration Portal › Use › Supplier Lifecycle Operations › Finance and Supply Chain

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Request something else using the supplier catalog

Request something else if the available catalog items in the supplier catalog do not meet your needs.

Before you begin

Role required: sn_slm.contact

Navigate to the Supplier Collaboration Portal home page by accessing your instance URL and adding a /supplier suffix.

For example, https://example.com/supplier.
Select the supplier from the My Company drop-down list of suppliers associated with your profile.

Important: The list of suppliers under My Company is available from the Xanadu December 2024 release onwards, only if M2M mapping between supplier contact and suppliers is enabled.
In the portal header, select Raise a request.
Under the General category, select the General inquiry catalog item.

Image omitted: request-something-else.png
Selected General inquiry catalog item.

The **Supplier** field is auto-populated with the supplier name, but you can change its value, if required.

From the Urgency drop-down list, select one of the following:
- High
- Medium
- Low
- In the Requested for field, enter the name of the person or organization that this request is for.
In the What can we help you with? field, enter the details explaining what you need help with.
Select Add Attachments to upload any relevant images or documents.
Select Submit.

The application creates a case and assigns it to the supplier manager for review and approval.

After the supplier manager approves the case, the supplier record is updated accordingly.