Application plugin installation sequence in Supplier Case Management
The following table provides the list of plugins for Supplier Case Management, a high-level description of each plugin, and the dependencies that are required before installing each plugin.
Important: Before installing a plugin listed in the Plugin name column, ensure that you install all corresponding dependencies listed in the Plugin dependencies column from the ServiceNow Store.
| Sequence | Plugin name | Description | Plugin dependencies |
|---|---|---|---|
| 1 | Supplier Common Architecture\[com.snc.sn\_slm\] | Provides a common architecture to track data objects related to a supplier used in both Supplier Case Management and Supplier Collaboration Portal. | - Finance Common Architecture \(com.sn\_fin\) - Service Delivery Common \(com.sn\_spend\_sdc\) - External User Registration \(com.snc.external\_user\_self\_registration\) - Common Vendor Core \(com.snc.sn\_vendor\_core\) and \(com.snc.vendor\_core\) |
| 2 | Supplier Case Management\[com.snc.sn\_supplier\_mgmt\] Plugin scope name: sn\_supplier | Onboard suppliers, manage supplier relationships, monitor risk, compliance, and performance across the supplier life cycle. | - Supplier Common Architecture \(com.snc.sn\_slm\) - Source-to-Pay Workspace \(com.sn\_spend\_workspace\) |
| 3 | Supplier Collaboration Portal\[com.snc.sn\_supplier\_sp\] | Provides a single, one-stop experience for suppliers to get self-service, complete tasks and make requests into an organization. | - Supplier Common Architecture \(com.snc.sn\_slm\) - Service Portal \(com.glide.service-portal\) - E-signature \(com.snc.esign\) - Employee Center \(com.snc.employee\_center\) |
| 4 | Supplier Operations\[com.snc.sn\_so\] | Provides advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations. | Document Management \(com.snc.platform\_document\_management\) |
| 5 | Craft.co Integration for Supplier Lifecycle Operations\[com.snc.sn\_supplier\_craft\] | Provides pre-configured integration with Craft.co. Craft.co is a supplier intelligence platform that offers validated and comprehensive information about suppliers with which a company engages. | Supplier Operations\(com.snc.sn\_so\) |
| 6 | News Integration for Supplier Lifecycle Operations\[com.snc.sn\_supplier\_news\] | Retrieve recent news and other articles from preferred news channels. There is a pre-configured integration with Microsoft Bing available with this application. | Supplier Operations\(com.snc.sn\_so\) |
| 7 | SLO Connector for Relish Data Assure\[x\_reliq\_slo\_connec\] | Provides pre-configured integration with Relish. Relish is a supplier intelligence platform that helps in validating supplier data with confidence. | - Source-to-pay integration framework \(sn\_spend\_intg\) - Relish Data Assure \(x\_reliq\_relish\_dat\) |
| 8 | Advanced Work Assignment for Supplier Lifecycle Operations\[com.snc.sn\_slm\_awa\] | Automatically assign supplier cases to agents based on availability and capacity. | - Advanced Work Assignment \(com.glide.awa\) - Agent Chat \(com.glide.interaction.awa\) - Glide Virtual Agent \(com.glide.cs.chatbot\) - Supplier Case Management \(com.snc.sn\_supplier\_mgmt\) |
Supplier Case Management plugin installation sequence
To avoid incomplete demo data and other installation issues, you should install the plugins in the following sequence:
- Supplier Common Architecture (com.snc.sn_slm)
- News Integration for Supplier Lifecycle Operations (com.snc.sn_supplier_news)
- Supplier Case Management (com.snc.sn_supplier_mgmt)
- (Optional) Craft.co Integration for Supplier Lifecycle Operations (com.snc.sn_supplier_craft)
- (Optional) SLO Connector for Relish Data Assure (x_reliq_slo_connec)
- (Optional) Advanced Work Assignment for Supplier Lifecycle Operations (com.snc.sn_slm_awa)
Parent Topic:Install Supplier Case Management
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