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Reference › Supplier Lifecycle Operations › Finance and Supply Chain
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create New Supplier Case form

Use the Create New Supplier Case form to enter supplier case details and provide resolution information.

FieldDescription
Supplier Case
NumberAn auto-generated number that uniquely identifies the supplier case.
StateThe current state of the case. The choices are:- Draft - Open - Work in progress - Awaiting task completion - Closed completed - Closed rejected - Closed canceled
Case type

The type of case. The choices are:

  • Supplier support request
  • General inquiry
  • Banking information change request
  • Supplier information change request
  • Supplier location change request
  • Supplier issue
  • Due diligence
  • Offboard a supplier
  • Conduct sanction screening
  • Credit card enablement
PriorityIndicates how quickly you must complete the case based on its severity.
SupplierThe name of the supplier the case is for.
Assigned toThe name of the agent that the case is assigned to.
Requested byThe person who requested the case.
Due dateThe date that the case must be completed.
CreatedThe date that the case is created.
Assignment groupGroup to which the case is assigned to.
Channel sourceChannel that was used to request this case; for example, email.
Watch listUsers who are notified when updates are made to the case.
Short descriptionShort description of the case.
DescriptionDetailed description of the case.
Summary Details
Parent caseParent case, if any, from which this case has been created, typically for reference purposes.
Related locationLocation of the supplier.
Expected startExpected start date of the case.
Actual startActual start date of the case.
Actual endActual end date of the case.
DurationDuration to complete the case.

Parent Topic:Supplier Lifecycle Operations reference

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Create a case on behalf of a supplier from the Source-to-Pay Workspace