Interaction Management in Supplier Lifecycle Operations
Interactions are a centralized location for all communication channels available in Source-to-Pay Workspace. Interaction Management involves managing supplier-related queries from different sources, such as an email, chat, message, or SMS.
- View or create an interaction for a supplier
Typically, an interaction record is automatically created when you accept a chat through the chat queue in the Source-to-Pay Workspace. However, you can also manually create an interaction from the list page of the Source-to-Pay Workspace. You can link an interaction record to an existing supplier case or can assign a task, which needs a supplier manager's involvement for investigation. - Associate an interaction record to a supplier case
Associate an interaction record to a supplier case if your interaction is related to an existing supplier case in Source-to-Pay Workspace.
Parent Topic:Using Source-to-Pay Workspace
Related topics
Create a supplier from the Source-to-Pay Workspace
Manage supplier contacts from the Source-to-Pay Workspace
Manage supplier cases from the Source-to-Pay Workspace
Manage supplier tasks from the Source-to-Pay Workspace
Offboard a supplier from the Source-to-Pay Workspace
Accept an incoming chat request from the Source-to-Pay Workspace
Composing emails with predefined content from the Source-to-Pay Workspace
Create supplier case from Universal Request
Emails view for supplier managers