Create a Universal Request from the Supplier Collaboration Portal
Create a Universal Request to raise issues that do not fit into predefined case types or involve multiple departments.
[Omitted video] Description: Creating a Universal request from the Supplier Collaboration portal.
Before you begin
Role required: sn_slm.contact
Procedure
Navigate to the Supplier Collaboration Portal home page by accessing your instance URL and adding a
/suppliersuffix.For example,
https://example.com/supplier.In the search bar, enter your search query.
Navigate to the Contact us for help section.
Select the Request help option.
In the Request Help form, fill in the request details.
The Supplier field is populated automatically and is not editable.
If the request contains sensitive information, do the following:
Select the Issue contains sensitive or confidential information check box.
From the Select department for your issue drop-down, select a department related to your issue.
Select Submit.
Result
A Universal Request is created based on the details provided in the Request Help form. For more information on the workflow, see Universal Request.
Parent Topic:Using Supplier Collaboration Portal
Related topics
Invite a member to access the Supplier Collaboration Portal
Supplier contact self-registration
Managing supplier contacts from the Supplier Collaboration Portal
Raising requests from the Supplier Collaboration Portal
Viewing supplier contact tasks from the Supplier Collaboration Portal
View or update your user profile from the Supplier Collaboration Portal
View all your requests from the Supplier Collaboration Portal
View supplier locations from the Supplier Collaboration Portal
View supplier payment information from the Supplier Collaboration Portal
Start a chat session from the Supplier Collaboration Portal
Manage documents from the Supplier Collaboration Portal
Complete a risk assessment from the Supplier Collaboration Portal