Configure due dates for supplier cases

Configure due dates for different case types so that the Due date field is auto-populated when you create supplier cases.

Before you begin

Role required: sn_slm.admin

About this task

Although the Due date field is auto-populated for a supplier case type, you can always update this field as required.

Procedure

1. Navigate to All > Supplier Lifecycle Operations > Administration > Default Due Dates for Cases.

   The Decision Builder opens and displays the Decision table for configuring the default due dates.

   Case type	Default due date
   Onboard new supplier	30
   Supplier support request	3
   General inquiry	3
   Banking information change request	3
   Supplier information change request	3
   Supplier location change request	3
   Enroll new supplier user	3
   Account access request	3
   Supplier issue	3
   Document change request	3
   Conduct a risk assessment	3
   Conduct a tiering risk assessment	3
   Request supplier contact	3
   Offboard supplier contact	3
   Primary contact elevation	3

2. Under the Default due date column, select a row next to the case type row and enter a positive number.

   The number that you enter for a case type is auto-populated in the Due date field the next time you create a supplier case of that case type.

   For example, let's say that you enter 3 as the due date for the case type General enquiry. If you create a General enquiry case on September 12, the due date will be in three days from this date; that is, September 15.

1. Select Save.

Result

The default due dates for the different case types are configured.

Parent Topic:Manage supplier cases from the Source-to-Pay Workspace

Related topics

Manage supplier cases from the Source-to-Pay Workspace

Case playbook for specific supplier case types

Playbook for updating the supplier primary data

Create a case on behalf of a supplier from the Source-to-Pay Workspace