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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure Supplier Lifecycle Operations

Plan and configure your implementation for Supplier Lifecycle Operations.

  • Install Supplier Case Management
    You can install the Supplier Case Management application (com.snc.sn_supplier_mgmt) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
  • Install Supplier Collaboration Portal
    You can install the Supplier Collaboration Portal application (com.snc.sn_supplier_sp) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
  • Install Supplier Operations
    You can install the Supplier Operations application (com.snc.sn_so) to access advanced case management capabilities to handle key supplier lifecycle events.
  • Install Supplier Payment Optimization
    You can install the Supplier Payment Optimization application to identify, prioritize, and track high potential suppliers and estimate potential savings from credit card payments.
  • Supplier Document Management
    Supplier Lifecycle Operations uses the ServiceNow® Document Management functionality to enable supplier managers, supplier owners, supplier administrators, and supplier contacts to manage supplier documents.
  • Configure the document template for the Sign document action type for supplier task
    Create and configure the document template that enables you to collect e-signatures from multiple participants and generate a filled PDF document.
  • Advanced Work Assignment for Supplier Lifecycle Operations
    Use the Advanced Work Assignment for Supplier Lifecycle Operations feature to automatically assign work items to agents based on availability and capacity.
  • Enable M2M mapping between supplier contact and suppliers
    Many-to-many (M2M) mapping between supplier contact and suppliers enables one supplier contact to be the contact for multiple suppliers, provided the suppliers share a parent-subsidiary relationship.
  • Configure Supplier Relationship and Performance Management
    Define key performance indicators (KPIs) and segmentation criteria to measure supplier performance effectively.
  • Install Universal Request for SLO
    Install the Universal Request for Source-to-Pay Operations [sn_fsc_ur_common] plugin to use the Universal Request feature in SLO.
  • Configure smart assessments
    Supplier managers can configure and create assessments in bulk for internal and external users by adding instructions, questions, and reference information from the Assessment Workspace.

Parent Topic:Supplier Lifecycle Operations

Related topics

Install Supplier Case Management

Install Supplier Collaboration Portal

Supplier Document Management

Advanced Work Assignment for Supplier Lifecycle Operations