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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Procurement File Transfer Framework

Procurement File Transfer Framework (PFTF) helps you transfer information between the ServiceNow database and a third-party reseller through a File Transfer Protocol (FTP). You can set up an FTP server for access and transfer of reseller data without any spoke development by the third-party reseller.

When the PFTF application is installed, the following applications from the ServiceNow IntegrationHub Professional Pack Installer must be auto-installed. This is a prerequisite.

  • ServiceNow IntegrationHub Action Step - SSH
  • ServiceNow IntegrationHub Action Step - SFTP
  • ServiceNow IntegrationHub Flow Trigger - REST

FTP integration helps when you intend to transfer files between ServiceNow and your resellers.

Use Procurement File Transfer Framework for the following activities:

  • Support the FTP-based integration for suppliers.
  • Standardize the file structure, formats, and naming conventions for each supplier.
  • Manage large-scale data through FTP import and export.
  • Simplify the import and export operations with mid server and flow designer.
  • Use the file transfer workflows to control the data operations.

Currently, the following integrations are supported:

Imports:

  • Catalog import
  • Order acknowledgment import
  • Shipment import
  • Invoice import

Exports: Order export

Your suppliers can upload the files with the recommended folder structure and format on the server. ServiceNow imports and exports all the details automatically through scheduled data imports and exports.

  • Third‑party registration for PIF and PFTF integrations
    Third‑party registration enables you to configure supplier integrations for Source-to-Pay Integration Framework (PIF) and Procurement File Transfer Framework (PFTF).
  • Import data using FTP server
    Import a file from a local source, a remote network server, or another instance by providing a path and authentication information. Transfer and manage procurement data in a principled structure that administrators can use for various data management operations.
  • Perform export steps
    Export a file from a local source, a remote network server, or another instance by providing a path and authentication information.
  • Data source table information
    The following information can help you with the FTP import and export data.

Parent Topic:Integrate Sourcing and Procurement Operations with other applications

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