Configure Sourcing and Procurement Operations

Plan and configure your implementation for Sourcing and Procurement Operations.

Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

• Install Sourcing and Procurement Operations
  Install Sourcing and Procurement Operations and its dependent applications from the ServiceNow Store.
• Setting up primary data for ShoppingHub
  Create primary data of your suppliers and office locations that your suppliers deliver to. Define your product catalog with data of your product categories, product models, and supplier products. Define shopping controls to control the supplier product visibility to your employees.
• Configure punchout for third-party site purchases
  Set up punchout configuration to allow shoppers or employees to make third-party site purchases​.
• Configuring work prioritization
  Configure decision table rules to automatically assign priority to purchase requisitions, sourcing requests, and procurement cases based on your organization's criteria.
• Add a button in Shopping Hub
  You can add a button in Shopping Hub, similar to the existing Don’t see what you need? button.
• Customize your top suppliers on Shopping Hub
  Personalize the list of suppliers to see on your Shopping Hub homepage. Update your list with the change in your preferences anytime.
• Configure conditions for merging purchase requisitions
  Configure the conditions under which the purchase requisitions (PR) should be merged.
• Service portal configuration for ShoppingHub
  As an admin, you can configure your service portal such that shoppers who are on the portal can quickly access ShoppingHub and even view purchasing and approval to-dos assigned to them.
• Install ShoppingHub Mobile
  Install the Shopping Hub Mobile application from the ServiceNow Store.
• Advanced Work Assignment for Source-to-Pay Operations
  Use the Advanced Work Assignment for Source-to-Pay Operations feature to automatically assign work items to agents based on availability and capacity.
• Install Universal Request for Sourcing and Procurement Operations
  Install the Universal Request for Source-to-Pay Operations [sn_fsc_ur_common] plugin to enable the Universal Request in Sourcing and Procurement Operations.

Parent Topic:Sourcing and Procurement Operations