Advanced Work Assignment for Source-to-Pay Operations
Use the Advanced Work Assignment for Source-to-Pay Operations feature to automatically assign work items to agents based on availability and capacity.
Advanced Work Assignment for Source-to-Pay Operations pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define. For more information, see Exploring Advanced Work Assignment.
Prerequisites for installing Advanced Work Assignment for Source-to-Pay Operations
Before you install Advanced Work Assignment for Source-to-Pay Operations, ensure that you activate the Agent Chat application and load the demo data during installation. For more information, see Activate Agent Chat and load demo data.
Required plugins
Install the Advanced Work Assignment for Source-to-Pay Operations (sn_spend_awa) plugin if you have the admin role. Installing this plugin also installs the following dependent plugins:
- Advanced Work Assignment (com.glide.awa)
Agent Chat (com.glide.interaction.awa)
Setting up Advanced Work Assignment for Source-to-Pay Operations
Plan and configure your implementation of Advanced Work Assignment for Source-to-Pay Operations.- Using Advanced Work Assignment for Source-to-Pay Operations
Enables shoppers or requesters to interact with agents to resolve their issues and get answers to their questions.
Parent Topic:Configure Sourcing and Procurement Operations
Related topics
Install Sourcing and Procurement Operations
Setting up primary data for ShoppingHub
Configure punchout for third-party site purchases
Configuring work prioritization
Customize your top suppliers on Shopping Hub
Configure conditions for merging purchase requisitions
Service portal configuration for ShoppingHub
Install Universal Request for Sourcing and Procurement Operations
Install Sourcing and Procurement Operations
Application plugin installation sequence in Sourcing and Procurement Operations