Source-to-Pay Integrations glossary

Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.

Glossary terms are grouped alphabetically.

A | C | D | E | I | M | P | R | S | T | W

Parent Topic:Source-to-Pay integrations reference

C

Catalog Management

The process of managing product and service information in a structured way.

Cloud Contact Center

A cloud-based customer service solution that handles inbound and outbound communications.

contract management

The process of creating, managing, and executing legal sales contracts from completed quotes.

D

Data Synchronization

The process of ensuring that data in two or more locations is updated consistently.

E

EDI (Electronic Data Interchange)

The electronic interchange of business information using a standardized format.

I

Integration

A process by which the ServiceNow platform can be made to work with a third-party application or web service.

M

middleware

Software that acts as a bridge between different applications or services.

P

Procurement

The process of finding, acquiring, and buying goods, services, or works from an external source.

R

Receipt

A document acknowledging that a specified amount of money, goods, or services has been received.

Return

The process of sending back goods to the supplier due to various reasons such as defects or incorrect orders.

S

SAP ECC

An enterprise resource planning software developed by SAP SE, used for business process management.

SAP S/4HANA

A next-generation enterprise resource planning suite from SAP, designed to run on the SAP HANA database.

Source-to-Pay (S2P)

A process that encompasses all activities from sourcing goods and services to paying suppliers.

Supplier Lifecycle Management

The end-to-end process of managing a supplier's performance and relationship with the organization.

Supplier Portal

An online platform where suppliers can interact with the buying organization.

synchronous integration

A type of integration where the systems involved communicate in real-time.

T

third-party application

An external software system that can be integrated with ServiceNow to extend its capabilities.

3CLogic

A ServiceNow partner that provides native voice and SMS capabilities to complement ServiceNow’s digital channels.

W

workflow

Defined sequence of steps automating processes in Sales Customer Relationship Management.