Resolving purchase order exceptions › Use › Purchase Order Management › Source-to-Pay Operations › Finance and Supply Chain

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Find alternative suppliers

If a supplier's inability to fulfill an order creates a shortfall, find an alternative supplier. Review open orders with other suppliers for the same material at the required location. You can then request for expedited delivery or increased quantities.

Before you begin

Role required: sn_poem_core.operational_buyer

Procedure

Navigate to Workspaces > Source-to-Pay Workspace.
Select the Purchase order management tab.
Select an open exception that you want to work on.
From the Address exception list, select Find alternative suppliers.

The system displays open purchase orders with other suppliers for the same material as in the Product model field of the exception.
Select Next.
In the Quick edit window, update the purchased quantity, the requested delivery date or both.
Select Save edit.
To update more fields, select Edit full record.

Result

A purchase order revision is created for the alternative supplier and is assigned to the supplier contact.

Parent Topic:Resolving purchase order exceptions

View a purchase order exception task

Create and assign a purchase order exception task