Skip to content
Invoice inquiry cases › Using Invoice Case Management › Use › Accounts Payable Operations › Finance and Supply Chain
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Request additional information from the requester for an invoice inquiry case

Request additional information from the requester to continue working on the case.

Before you begin

Role required: sn_ap_cm.agent or sn_ap_cm.admin

Procedure

  1. Navigate to All > Accounts Payable Operations > Accounts Payable Workspace.

  2. Select the list icon (

Image omitted: cases-list-icon.png
List icon\).

  1. Do one of the following:

    • Navigate to Lists > My Work > My open invoice inquiry cases.
    • Navigate to Lists > All Work > All open invoice inquiry cases.
    • In the Number column, select the link to the case to open it.

  2. Select the down arrow icon (

Image omitted: down-arrow-icon.png
Down arrow icon\) and then select **Request info**.
Image omitted: apo-request-add-info.png
Request additional informationThe Request info dialog box is displayed.

  1. In the Reason field, enter the information that you need from the requester.

  2. Select Request info.

    The state of the case updates to Awaiting requester info.

Parent Topic:Invoice inquiry cases