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Inquiry resolution provider AI agent › Using AI agents in Now Assist for Accounts Payable Operations › Now Assist for APO › Accounts Payable Operations › Finance and Supply Chain
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Case resolution using Inquiry resolution provider

Use the AI agent to automatically extract invoice details and generate case resolutions, then review and confirm the resolution to close the inquiry case.

Before you begin

Role required: now_assist_panel_user,sn_ap_cm.agent

Procedure

  1. Navigate to Source-to-Pay Workspace > List view > All work > Cases > New.

    The Create new case pop-up appears.

  2. Select Invoice case.

    For more information on creating an inquiry case, see Invoice inquiry cases. Assign the case to the AP agent and the inquiry resolution provider AI agent is triggered.

Image omitted: inquiry-case-ai-agent.png
Inquiry resolution provider agent

Result

Now Assist panel displays the resolution plan and enables agents to review the AI-generated resolution plan. The closure code and closure details are auto updated in the Assignment Closure Details area if AP agent responds positively in the Now Assist panel.

Related topics

Case resolution using Inquiry resolution provider