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Components installed with Invoice Case Management › Install Invoice Case Management › Configure › Accounts Payable Operations › Finance and Supply Chain
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate the Create Inquiry Case on Invoice email flow

Activate the Create Inquiry Case on Invoice email flow to automatically create invoice inquiry cases from inbound emails.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Process Automation > Flow Designer.

  2. Search for and select the Create Inquiry Case on Invoice email flow to open it.

  3. Select the more actions icon (

Image omitted: more-actions-icon.png
more actions\) in the top right and select **Copy flow**.
The Create a copy of this flow dialog box is displayed.

  1. In the New flow name field, enter a name for the copied flow.

  2. In the Application field, select Accounts Payable Operations.

  3. Select Copy.

    A copy of the flow opens.

  4. Under TRIGGER, specify the conditions that trigger this flow.

  5. Select Save.

  6. Select Activate.

Parent Topic:Components installed with Invoice Case Management