Invoice Case Management
Invoice case management enables agents to resolve invoice discrepancies and exceptions through structured workflows, including requesting information from suppliers, assigning tasks, and tracking resolution progress in the Source-to-Pay Workspace.
Invoice Case Management (com.sn_ap_cm) is a dependent application and is automatically installed along with the Accounts Payable Operations (com.sn_ap_apm) application. However, you can also install Invoice Case Management independently. For more information, see Install Invoice Case Management.
The agent [sn_ap_cm.agent] and Invoice Case Management administrator [sn_ap_cm.admin] roles can access the Invoice Case Management application.
Open the Invoice Case Management application by navigating to All > Accounts Payable Operations > Accounts Payable Workspace.
Note: Check your entitlements to determine whether you have access to Invoice case management.
Parent Topic:Explore Accounts Payable Operations
Related topics
Accounts Payable Invoice Processing
Accounts Payable Operations integration with Document Intelligence