Define a recipient list for communication contact
A recipient list lets you specify a filter to fetch a list of users. Use the recipient list as the contact for a particular communication plan.
Before you begin
Role required: sn_comm_management.comm_plan_admin or admin
About this task
Sometimes, the contacts that you want to include in a plan can only be known dynamically. For example, you might want the support group associated with a particular business service in an incident to be involved in the communication plan. The support group might change depending on the business service that you select. In such a case, a recipient list provides the flexibility to add recipients dynamically.
Procedure
Navigate to All > Task Communications Management > Administration > Recipients Lists.
Click New to create a new recipient list.
On the form, fill in the fields.
| Field | Description |
|---|---|
| Name | Name of the recipient list. |
| Type | Type of recipient. |
| State | \[Read only\] The state of the recipient list. |
| Setup | |
| Method | The method used to generate the recipient list.- Upload File: Upload an Excel file with the recipient information to create a recipient list. This list is static. - Dynamic Condition: Use scripts or conditions to receive recipient information. |
Click Submit.
A recipient list is defined for the contact.
What to do next
Define a communication contact for the task.
Parent Topic:Working with Task Communications Management