Configure a survey in the Connect chat support
Enable a user to take a survey after chatting with a support agent.
Before you begin
Role required: admin or survey_admin
Note: The Connect Support plugin (com.glide.connect.support) should be activated.
Procedure
Navigate to All > Connect Support > Support Administration > Chat Survey.
Click New.
In the Chat Survey form, fill the fields.
Field Description Survey Survey whose instance should be available in Connect Support. Type Type of chat where the survey is available. Connect: Survey is available in Connect Support. Chat queue Chat queue where the survey is available. Active Specifies if the chat survey configuration is active. Description Description of the chat survey configuration. Click Submit.
When a support agent of the assignment group associated with the chat queue ends a chat with a user, the survey instance is available in the chat window for the users.
Note: The survey URL displayed after a connect chat is not a clickable link in the Virtual Agent chat widget. Copy and paste the URL to access the survey.
Parent Topic:Survey distribution
Related topics
Email notifications for surveys
Send survey invitations to users
Define a recipients list for surveys
Add a recipients list to a survey
Embed a survey within the Outlook email client