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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View a survey instance

A survey instance represents one questionnaire assigned to one user. You view an instance to verify that survey instances were created, to check the state of a survey instance, or to reassign a survey instance.

Before you begin

Role required: admin or survey_admin

Procedure

  1. Navigate to All > Survey > Survey Instances.

    The following sub-modules are available based on the state of the instances:

    • Ready to take: Displays survey instances that are ready to be taken by the user. By default, these instances are sorted in ascending order by the Number field.
    • In progress: Displays survey instances that are in progress. By default, these instances are sorted in ascending order by the Number field.
    • Completed: Displays survey instances that are complete. By default, these instances are sorted in descending order by the Taken on field.
    • Cancelled: Displays survey instances that are cancelled. By default, these instances are sorted in ascending order by the Number field.
    • All: Displays survey instances in all states. By default, these instances are sorted in ascending order by the Number field.
    • Open a survey instance from the required sub-module.

    By default, you can view the following fields in the Survey Instance form for all sub-modules other than Completed.

    • Number
    • Metric type
    • Due date
    • State
    • Assigned to
    • Domain
    • Expiration date
    • View User's Response
    • Retry Sentiment Analysis
    • Assessment Instance Questions Note:

    • When you open an instance in the Completed sub-module, you are redirected to the User's Response page.

    • Each survey instance is stored as a record on the Assessment Instance [asmt_assessment_instance] table with a modified view for survey use.

Parent Topic:Survey administration

Related topics

View survey reports

Survey designer

Survey users and groups

Copy a survey

Publish a survey

Customize the appearance of a survey

Survey definitions

Create a survey designer template question

Survey questions

Survey trigger conditions

Survey distribution

Outlook Actionable Messages

Sentiment analysis for surveys

Surveys in Service Portal and the Now Mobile app

Surveys in ITSM Virtual Agent

Legacy survey migration

Schedule periods

Event scheduling