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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a survey designer template question

You can create a question that uses choice lists from a template.

Before you begin

Role required: admin or survey_admin

About this task

For more information about the template, see Survey question template.

Procedure

  1. Navigate to All > Survey > Survey Designer and load a survey or create a new survey.

  2. Drag the Template data type icon into a category container.

  3. Click the gear icon in the question title bar to open the template properties dialog box.

  4. Select a predefined scale from the list.

Image omitted: SurveyDesignerTemplateProperties.png
Template properties form
Question entry fields appear for that template.
  1. Enter one or more questions that are appropriate for the template.
Image omitted: SurveyDesignerTemplateProperties2.png
Template choice properties form
  1. Click the arrow to the right of a question to configure its properties.

    You must provide a name for each question.

Image omitted: SurveyDesignerTemplateQuestionProperties.png
Template question form
  1. Click the back arrow to return to the template properties dialog box.

  2. Configure the properties for the remaining questions.

  3. Click the X icon to close the template properties dialog box and save your settings.

Parent Topic:Survey administration

Related topics

View survey reports

Survey designer

View a survey instance

Survey users and groups

Copy a survey

Publish a survey

Customize the appearance of a survey

Survey definitions

Survey questions

Survey trigger conditions

Survey distribution

Outlook Actionable Messages

Sentiment analysis for surveys

Surveys in Service Portal and the Now Mobile app

Surveys in ITSM Virtual Agent

Legacy survey migration

Survey designer elements

Survey designer

Edit a survey in the survey designer