Skip to content
Observability-Dynatrace › Service Graph Connectors › Integrating third-party data into CMDB › Configuration Management › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-06-09 · Official documentation · View source

Data mapping for Observability-Dynatrace

Data from the Dynatrace data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

When you complete setting up the connection, you can configure the integration to periodically pull data from Dynatrace.

Important: The Service Graph Connector for Observability - Dynatrace supports Dynatrace Classic (v1/v2 APIs) and is intended for Dynatrace managed (self‑hosted) or legacy SaaS environments. If you're using or upgrading to the latest Dynatrace 3rd-generation SaaS platform, you should use the new Service Graph Connector for Observability - Dynatrace SaaS.

For more information on where data is saved when pulling data from Dynatrace, see CMDB classes targeted in Service Graph Connector for Observability - Dynatrace.

The following table lists the data sources, the staging tables, and the target tables as CMDB CI classes for Observability-Dynatrace.

Data sourceDescriptionStaging tableCMDB CI classesEntities
SGO-Dynatrace Hosts V2Ingests host data from Dynatrace.Contains computer data.SGO-Dynatrace Hosts \[sn\_dynatrace\_integ\_sg\_dynatrace\_hosts\]

ComputerIP Address [cmdb_ci_ip_address]

Serial Number

Key value

When the Software Asset Management (SAM) application isn't installed:

When the SAM application is installed: Software Installation

Note: Only the operating system data is stored in the Software Packages, Software Instance, and Software Installation CI classes.

Host
SGO-Dynatrace Processes V2Ingests process data from Dynatrace.Contains running process data.SGO-Dynatrace Processes \[sn\_dynatrace\_integ\_sg\_dynatrace\_processes\]

The target table is populated using Application Dependency Mapping (ADM). The ADM adapter analyzes the imported data and command-line arguments, identifies the appropriate table based on the conditions included in Discovery Process Classifications list, and inserts the data into the table, which extends the Application [cmdb_ci_appl] table. To learn about process classification, see Discovery classifiers.

Note: The addition of unclassified processes to the Application [cmdb_ci_appl] table depends on the value of the sn_dynatrace_integ.createUnmatchedApplicationCIs system property. For more information, see Service Graph Connector for Observability - Dynatrace properties.

Process
SGO-Dynatrace Process Groups V2Ingests process group data from Dynatrace.Contains a group of similar running processes.SGO-Dynatrace Process Groups \[sn\_dynatrace\_integ\_sg\_dynatrace\_process\_groups\]GroupProcess Group
SGO-Dynatrace Services V2Ingests service data from Dynatrace.Contains information related to services that are detected via the Dynatrace agent. Can be filtered using advanced settings properties.SGO-Dynatrace Services \[sn\_dynatrace\_integ\_sg\_dynatrace\_services\]Calculated Application ServiceKey value Application Group Computer Cloud Load BalancerService
SGO-Dynatrace Applications V2Ingests application data from Dynatrace.Contains information related to the applications defined manually. Applications are parents to services representing a higher level, logical group of services.SGO-Dynatrace Applications \[sn\_dynatrace\_integ\_sg\_dynatrace\_applications\]Calculated Application ServiceKey valueApplication
SGO-Dynatrace Application Rels V2Ingests application relationships from Dynatrace.Returns the same data as the SGO-Dynatrace Services data source. Maps relationships between applications and processes that could have been skipped due to filtered services.SGO-Dynatrace Application Relationships \[sn\_dynatrace\_integ\_sg\_dynatrace\_application\_relationships\]Calculated Application ServiceService
SGO-Dynatrace AWS Application Network LBIngests cloud load balancer data from Dynatrace.Contains information related to AWS application and network load balancer.SGO-Dynatrace AWS Application Network LB \[sn\_dynatrace\_integ\_sgo\_dynatrace\_aws\_application\_network\_lb\]Cloud Load BalancerKey ValueAWS Network Load BalancerAWS Application Load Balancer
SGO-Dynatrace AWS DatacentersIngests AWS datacenter and availability zone data from Dynatrace.Contains information related to AWS datacenters and availability zones.SGO-Dynatrace AWS Availability Zone \[sn\_dynatrace\_integ\_sgo\_dynatrace\_aws\_availability\_zone\]AWS DatacenterAvailability ZoneAWS Availability Zone
SGO-Dynatrace AWS EC2 InstanceIngests AWS virtual machine instance data from Dynatrace.Contains information related to virtual machine instances, server details, cloud hardware type, cloud image, and tags.SGO-Dynatrace AWS EC2 Instance \[sn\_dynatrace\_integ\_sg\_dynatrace\_aws\_ec2\_instance\]Virtual Machine InstanceServer Cloud Hardware Type Hardware Type Image Key ValueEC2 Instance
SGO-Dynatrace AWS Elastic LoadbalancerIngests cloud load balancer data from Dynatrace.Contains load balancer details and tags.SGO-Dynatrace AWS Elastic Loadbalancer \[sn\_dynatrace\_integ\_sgo\_dynatrace\_aws\_elastic\_loadbalancer\]Cloud Load BalancerKey ValueElastic Load Balancer
SGO-Dynatrace AWS Service AccountIngests cloud service account data from Dynatrace.Contains information related to AWS account IDs.SGO-Dynatrace AWS Service Account \[sn\_dynatrace\_integ\_sgo\_dynatrace\_aws\_service\_account\]Cloud Service AccountAWS Credentials
SGO-Dynatrace Azure Load BalancerIngests Azure load balancer data from Dynatrace.Contains Azure load balancer and cloud load balancer IP address and tag details.SGO-Dynatrace Azure Load Balancer \[sn\_dynatrace\_integ\_sgo\_dynatrace\_azure\_load\_balancer\]Cloud Load BalancerCloud LB IPAddress Key ValueAzure Load Balancer
SGO-Dynatrace Azure RegionIngests Azure datacenter data from Dynatrace.Contains Azure datacenter information.SGO-Dynatrace Azure Region \[sn\_dynatrace\_integ\_sgo\_dynatrace\_azure\_region\]Azure DatacenterAzure Region
SGO-Dynatrace Azure Storage AccountsIngests Azure cloud storage account data from Dynatrace.Contains information related to cloud storage accounts.SGO-Dynatrace Azure Storage Accounts \[sn\_dynatrace\_integ\_sgo\_dynatrace\_azure\_storage\_accounts\]Cloud Storage AccountAzure Storage Account
SGO-Dynatrace Azure Strg Acnts v2Ingests Azure cloud storage account data from Dynatrace using v2 API.Contains information related to cloud storage accounts.SGO-Dynatrace Azure Storage Accounts v2 \[sn\_dynatrace\_integ\_sgo\_dynatrace\_azure\_storage\_accounts\_v2\]Cloud Storage Accountcloud:azure:storage:storageaccounts
SGO-Dynatrace Azure SubscriptionsIngests Azure subscription data from Dynatrace.Contains Azure subscription details.SGO-Dynatrace Azure Subscriptions \[sn\_dynatrace\_integ\_sg\_dynatrace\_azure\_subscriptions\]Cloud Service AccountAzure Subscription
SGO-Dynatrace Azure VMIngests Azure virtual machine instance data from Dynatrace.Contains information related to Azure virtual machine instances.SGO-Dynatrace Azure VM \[sn\_dynatrace\_integ\_sgo\_dynatrace\_azure\_vm\]Virtual Machine InstanceServerAzure VM
SGO-Dynatrace Docker ContainerIngests Docker container data from Dynatrace.Contains information related to the Docker container image.SGO-Dynatrace Docker Container \[sn\_dynatrace\_integ\_sgo\_dynatrace\_docker\_container\]

Docker ContainerApplication

Docker Image

Computer [cmdb_ci_computer]

Container Group Instance
SGO-Dynatrace Kubernetes ClusterIngests Kubernetes cluster data from Dynatrace.Contains information related to Kubernetes clusters.SGO-Dynatrace Kubernetes Cluster \[sn\_dynatrace\_integ\_sgo\_dynatrace\_kubernetes\_cluster\]Kubernetes ClusterKey ValueKubernetes Cluster
SGO-Dynatrace Kubernetes NamespaceIngests Kubernetes namespace data from Dynatrace.Contains information related to Kubernetes namespaces.SGO-Dynatrace Kubernetes Namespace \[sn\_dynatrace\_integ\_sgo\_dynatrace\_kubernetes\_namespace\]Kubernetes NamespaceKey ValueCloud Application Namespace
SGO-Dynatrace Kubernetes NodeIngests Kubernetes node data from Dynatrace.Contains information related to Kubernetes nodes.SGO-Dynatrace Kubernetes Node \[sn\_dynatrace\_integ\_sgo\_dynatrace\_kubernetes\_node\]Kubernetes NodeKey ValueKubernetes Node
SGO-Dynatrace Kubernetes PodIngests Kubernetes pod data from Dynatrace.Contains information related to Kubernetes pods.SGO-Dynatrace Kubernetes Pod \[sn\_dynatrace\_integ\_sgo\_dynatrace\_kubernetes\_pod\]Kubernetes PodKey ValueCloud Application Instance
SGO-Dynatrace Kubernetes ServiceIngests Kubernetes service data from Dynatrace.Contains information related to Kubernetes services.SGO-Dynatrace Kubernetes Service \[sn\_dynatrace\_integ\_sgo\_dynatrace\_kubernetes\_service\]Kubernetes ServiceKey ValueKubernetes Service
SGO-Dynatrace Azure Cosmos DB v1Ingests Azure Cosmos DB data from Dynatrace. Contains information related to Azure Cosmos DB.SGO-Dynatrace Azure Cosmos DB v1 \[sn\_dynatrace\_integ\_sgo\_dynatrace\_azure\_cosmos\_db\_v1\]Cloud DataBaseAzure Datacenter Cloud Service Account Key valueAZURE\_COSMOS\_DB
SGO-Dynatrace Azure Cosmos DB V2Ingests Azure Cosmos DB data from Dynatrace. Contains information related to Azure Cosmos DB.SGO-Dynatrace Azure Cosmos DB V2 \[sn\_dynatrace\_integ\_sgo\_dynatrace\_azure\_cosmos\_db\_v2\]Cloud DataBaseAzure Datacenter Cloud Service Account Key valuecloud:azure:documentdb:databaseaccounts:globalcloud:azure:documentdb:databaseaccounts:mongo
SGO-Dynatrace Azure SQL Server V2Ingests Azure SQL Server data from Dynatrace. Contains information related to Azure SQL Server.SGO-Dynatrace Azure SQL Server V2 \[sn\_dynatrace\_integ\_sgo\_dynatrace\_azure\_sql\_server\_v2\]Cloud DataBaseAzure Datacenter Key valuecloud:azure:sql:servers:databases:dtucloud:azure:sql:servers:databases:vcore cloud:azure:sql:servers:databases:hyperscale
SGO-Dynatrace Azure Function AppIngests Azure Functions app data from Dynatrace. Contains information related to Azure Functions app.SGO-Dynatrace Azure Function App \[sn\_dynatrace\_integ\_sgo\_dynatrace\_azure\_function\_app\]Cloud FunctionAzure Datacenter Cloud Service Account Key valueAZURE\_FUNCTION\_APP
SGO-Dynatrace Azure Scale Sets VMIngests Azure Virtual Machine Scale Sets \(VMSS\) data from Dynatrace. Contains information related to Azure VMSS.SGO-Dynatrace Azure Scale Sets VM \[sn\_dynatrace\_integ\_sgo\_dynatrace\_azure\_scale\_sets\_vm\]Instance Scale SetAzure Datacenter Cloud Service Account Key valueAZURE\_VM\_SCALE\_SET
SGO-Dynatrace AWS RDS V1Ingests Amazon Relational Database Service \(RDS\) data from Dynatrace. Contains information related to Amazon RDS.SGO-Dynatrace AWS RDS V1 \[sn\_dynatrace\_integ\_sgo\_dynatrace\_aws\_rds\_v1\]Cloud DataBaseAWS Datacenter Key valueRELATIONAL\_DATABASE\_SERVICE
SGO-Dynatrace AWS RDS V2Ingests Amazon Relational Database Service \(RDS\) data from Dynatrace. Contains information related to Amazon RDS.SGO-Dynatrace AWS RDS V2 \[sn\_dynatrace\_integ\_sgo\_dynatrace\_aws\_rds\_v2\]Cloud DataBaseAWS Datacenter Key valuecloud:aws:rds
SGO-Dynatrace AWS Dynamo DB v1Ingests Amazon Dynamo DB data from Dynatrace. Contains information related to Amazon Dynamo DB.SGO-Dynatrace AWS Dynamo DB v1 \[sn\_dynatrace\_integ\_sgo\_dynatrace\_aws\_dynamo\_db\_v1\]DynamoDB TableAWS Datacenter Key valueDYNAMO\_DB\_TABLE
SGO-Dynatrace AWS Dynamo DB v2Ingests Amazon Dynamo DB data from Dynatrace. Contains information related to Amazon Dynamo DB.SGO-Dynatrace AWS Dynamo DB v2 \[sn\_dynatrace\_integ\_sgo\_dynatrace\_aws\_dynamo\_db\_v2\]DynamoDB TableAWS Datacenter Key valuecloud:aws:dynamodb
SGO-Dynatrace AWS Lambda Func V1Ingests AWS Lambda Function data from Dynatrace. Contains information related to AWS Lambda Function.SGO-Dynatrace AWS Lambda Func V1 \[sn\_dynatrace\_integ\_sgo\_dynatrace\_aws\_lambda\_func\_v1\]Cloud FunctionAzure Datacenter Key valueAWS\_LAMBDA\_FUNCTION
SGO-Dynatrace AWS Lambda Func V2Ingests AWS Lambda Function data from Dynatrace. Contains information related to AWS Lambda Function.SGO-Dynatrace AWS Lambda Func V2 \[sn\_dynatrace\_integ\_sgo\_dynatrace\_aws\_lambda\_func\_v2\]Cloud FunctionAzure Datacenter Key valuecloud:aws:lambda
SGO-Dynatrace AWS S3 Bucket V2Ingests Amazon S3 bucket data from Dynatrace. Contains information related to Amazon S3 bucket.SGO-Dynatrace AWS S3 Bucket V2 \[sn\_dynatrace\_integ\_sgo\_dynatrace\_aws\_s3\_bucket\_v2\]Cloud Object StorageAWS Datacenter Key valuecloud:aws:s3
SGO-Dynatrace Custom Applications V2Ingests custom application data from Dynatrace.Contains information related to custom applications.SGO-Dynatrace Custom Applications \[sn\_dynatrace\_integ\_sgo\_dynatrace\_custom\_applications\]Calculated Application ServiceConfiguration Item \[cmdb\_ci\] Key valueCUSTOM\_APPLICATION
SGO-Dynatrace AWS Auto Scaling Group V1Ingests AWS autoscaling group data from Dynatrace using V1 API.Contains information related to AWS autoscaling group.SGO-Dynatrace AWS Auto Scaling Group V1 \[sn\_dynatrace\_integ\_sgo\_dynatrace\_aws\_auto\_scaling\_group\_v1\]Cloud ResourceAWS Datacenter Key valueAUTO\_SCALING\_GROUP

You can use the IntegrationHub ETL app to view the data maps. See IntegrationHub ETL for more information.