Observability-Dynatrace › Service Graph Connectors › Integrating third-party data into CMDB › Configuration Management › Extend ServiceNow AI Platform capabilities

Release: Australia · Updated: 2026-06-09 · Official documentation · View source

CMDB classes targeted in Service Graph Connector for Observability - Dynatrace

When you complete setting up the connection, you can configure the integration to periodically pull data from Dynatrace. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.

Important: The Service Graph Connector for Observability - Dynatrace supports Dynatrace Classic (v1/v2 APIs) and is intended for Dynatrace managed (self‑hosted) or legacy SaaS environments. If you're using or upgrading to the latest Dynatrace 3rd-generation SaaS platform, you should use the new Service Graph Connector for Observability - Dynatrace SaaS.

Application [cmdb_ci_appl]

The following attributes in the Application [cmdb_ci_appl] table are populated by collected data.

Attribute label	Attribute name
Class	sys_class_name
Configuration file	config_file
Installation directory	install_directory
Name	name
Operational status	operational_status
Running process command	running_process_command
Running process key parameters	running_process key parameters
Version	version

Parent class	Relationship type	Child class
Application [cmdb_ci_appl]	Runs on::Runs	Computer [cmdb_ci_computer]
Application [cmdb_ci_appl]	Runs on::Runs	Docker Container [cmdb_ci_docker_container]
Application [cmdb_ci_appl]	Reference	Key value [cmdb_key_value]

Note: Based on the Discovery Process Classifications list, the tables that extend the Application [cmdb_ci_appl] table are populated by the SGO-Dynatrace Processes [sn_dynatrace_integ_sg_dynatrace_processes] data source.

Availability Zone [cmdb_ci_availability_zone]

The following attributes in the Availability Zone [cmdb_ci_availability_zone] table are populated by collected data.

Attribute label	Attribute name
Name	name
Object ID	object_id

AWS Datacenter [cmdb_ci_aws_datacenter]

The following attributes in the AWS Datacenter [cmdb_ci_aws_datacenter] table are populated by collected data.

Attribute label	Attribute name
Name	name
Object ID	object_id
Region	region

Parent class	Relationship type	Child class
AWS Datacenter [cmdb_ci_aws_datacenter]	Hosted on::Hosts	Cloud Service Account [cmdb_ci_cloud_service_account]
AWS Datacenter [cmdb_ci_aws_datacenter]	Contains::Contained by	Availability Zone [cmdb_ci_availability_zone]

Azure Datacenter [cmdb_ci_azure_datacenter]

The following attributes in the Azure Datacenter [cmdb_ci_azure_datacenter] table are populated by collected data.

Attribute label	Attribute name
Install Status	install_status
Name	name
Object ID	object_id
Region	region

Parent class	Relationship type	Child class
Azure Datacenter [cmdb_ci_azure_datacenter]	Hosted on::Hosts	Cloud Service Account [cmdb_ci_cloud_service_account]

Calculated Application Service [cmdb_ci_service_calculated]

The following attributes in the Calculated Application Service [cmdb_ci_service_calculated] table are populated by collected data.

Attribute label	Attribute name
Comments	comments
Correlation ID	correlation_id
Hide from dashboard	hide_from_dashboard
Metadata	metadata
Name	name
Operational status	operational_status
Service Populator	service_populator
Service Populator Status	populator_status
Service Type	type

Note: The Comments attribute includes the following information:

Service Type
Edition
TCP Port

Parent class	Relationship type	Child class
Calculated Application Service [cmdb_ci_service_calculated]	Depends on::Used by	Configuration Item [cmdb_ci]
Calculated Application Service [cmdb_ci_service_calculated]	Depends on::Used by	Cloud DataBase [cmdb_ci_cloud_database]
Calculated Application Service [cmdb_ci_service_calculated]	Runs on::Runs	Computer [cmdb_ci_computer]
Calculated Application Service [cmdb_ci_service_calculated]	Contains::Contained by	Cloud Load Balancer [cmdb_ci_cloud_load_balancer]
Calculated Application Service [cmdb_ci_service_calculated]	Contains::Contained by	Group [cmdb_ci_group]
Calculated Application Service [cmdb_ci_service_calculated]	Reference	Key value [cmdb_key_value]

Cloud DataBase [cmdb_ci_cloud_database]

The following attributes in the Cloud DataBase [cmdb_ci_cloud_database] table are populated by collected data.

Attribute label	Attribute name
Fully qualified domain name	fqdn
Install Status	install_status
Name	name
Object ID	object_id
State	state
TCP port(s)	tcp_port
Type	type
Version	version

Parent class	Relationship type	Child class
Cloud DataBase [cmdb_ci_cloud_database]	Hosted on::Hosts	AWS Datacenter [cmdb_ci_aws_datacenter]
Cloud DataBase [cmdb_ci_cloud_database]	Hosted on::Hosts	Azure Datacenter [cmdb_ci_azure_datacenter]
Cloud DataBase [cmdb_ci_cloud_database]	Reference	Key Value [cmdb_key_value]

Cloud Function [cmdb_ci_cloud_function]

The following attributes in the Cloud Function [cmdb_ci_cloud_function] table are populated by collected data.

Attribute label	Attribute name
Code Size	code_size
Fully qualified domain name	fqdn
Install Status	install_status
Language	language
Name	name
Object ID	object_id
Version	version

Parent class	Relationship type	Child class
Cloud Function [cmdb_ci_cloud_function]	Hosted on::Hosts	Azure Datacenter [cmdb_ci_azure_datacenter]
Cloud Function [cmdb_ci_cloud_function]	Reference	Key Value [cmdb_key_value]

Cloud Hardware Type [cmdb_ci_cloud_hardware_type]

The following attributes in the Cloud Hardware Type [cmdb_ci_cloud_hardware_type] table are populated by collected data.

Attribute label	Attribute name
Name	name
Object ID	object_id
Provider	provider

Parent class	Relationship type	Child class
Cloud Hardware Type [cmdb_ci_cloud_hardware_type]	Hosted on::Hosts	AWS Datacenter [cmdb_ci_aws_datacenter]

Cloud LB IPAddress [cmdb_ci_cloud_lb_ipaddress]

The following attributes in the Cloud LB IPAddress [cmdb_ci_cloud_lb_ipaddress] table are populated by collected data.

Attribute label	Attribute name
Install Status	install_status
Name	name
Object ID	object_id

Cloud Load Balancer [cmdb_ci_cloud_load_balancer]

The following attributes in the Cloud Load Balancer [cmdb_ci_cloud_load_balancer] table are populated by collected data.

Attribute label	Attribute name
Install Status	install_status
Name	name
Object ID	object_id
Operational status	operational_status

Parent class	Relationship type	Child class
Cloud Load Balancer [cmdb_ci_cloud_load_balancer]	Hosted on::Hosts	AWS Datacenter [cmdb_ci_aws_datacenter]
Cloud Load Balancer [cmdb_ci_cloud_load_balancer]	Owns::Owned by	Cloud LB IPAddress [cmdb_ci_cloud_lb_ipaddress]
Cloud Load Balancer [cmdb_ci_cloud_load_balancer]	Hosted on::Hosts	Azure Datacenter [cmdb_ci_azure_datacenter]
Cloud Load Balancer [cmdb_ci_cloud_load_balancer]	Reference	Key Value [cmdb_key_value]

Cloud Object Storage [cmdb_ci_cloud_object_storage]

The following attributes in the Cloud Object Storage [cmdb_ci_cloud_object_storage] table are populated by collected data.

Attribute label	Attribute name
Cloud Provider	cloud_provider
Install Status	install_status
Name	name
Object ID	object_id
Service Name	service_name

Parent class	Relationship type	Child class
Cloud Object Storage [cmdb_ci_cloud_object_storage]	Hosted on::Hosts	AWS Datacenter [cmdb_ci_aws_datacenter]
Cloud Object Storage [cmdb_ci_cloud_object_storage]	Reference	Key Value [cmdb_key_value]

Cloud Resource [cmdb_ci_cmp_resource]

The following attributes in the Cloud Resource [cmdb_ci_cmp_resource] table are populated by collected data.

Attribute label	Attribute name
Install Status	install_status
Name	name
Object ID	object_id

Parent class	Relationship type	Child class
Cloud Resource [cmdb_ci_cmp_resource]	Hosted on::Hosts	AWS Datacenter [cmdb_ci_aws_datacenter]
Cloud Resource [cmdb_ci_cmp_resource]	Reference	Key Value [cmdb_key_value]

Cloud Service Account [cmdb_ci_cloud_service_account]

The following attributes in the Cloud Service Account [cmdb_ci_cloud_service_account] table are populated by collected data.

Attribute label	Attribute name
Account Id	account_id
Datacenter Type	datacenter_type
Install Status	install_status
Name	name
Object ID	object_id
Operational status	operational_status

Cloud Storage Account [cmdb_ci_cloud_storage_account]

The following attributes in the Cloud Storage Account [cmdb_ci_cloud_storage_account] table are populated by collected data.

Attribute label	Attribute name
Name	name
Install Status	install_status
Object ID	object_id
Sku Name	sku_name

Parent class	Relationship type	Child class
Cloud Storage Account [cmdb_ci_cloud_storage_account]	Hosted on::Hosts	Azure Datacenter [cmdb_ci_azure_datacenter]
Cloud Storage Account [cmdb_ci_cloud_storage_account]	Reference	Key Value [cmdb_key_value]

Computer [cmdb_ci_computer]

The following attributes in the Computer [cmdb_ci_computer] table are populated by collected data.

Attribute label	Attribute name
Class	sys_class_name
CPU core count	cpu_core_count
CPU count	cpu_count
CPU name	cpu_name
DNS Domain	dns_domain
Fully qualified domain name	fqdn
Is Virtual	virtual
MAC Address	mac_address
Manufacturer	manufacturer
Model ID	model_id
Name	name
Operating System	os
OS Version	os_version
RAM (MB)	ram
Serial number	serial_number

Parent class	Relationship type	Child class
Computer [cmdb_ci_computer]	Owns::Owned by	IP Address [cmdb_ci_ip_address]
Computer [cmdb_ci_computer]	Reference	Key Value [cmdb_key_value]
Computer [cmdb_ci_computer]	Reference	Software Installation [cmdb_sam_sw_install]

Docker Container [cmdb_ci_docker_container]

The following attributes in the Docker Container [cmdb_ci_docker_container] table are populated by collected data.

Attribute label	Attribute name
Container id	container_id
Install Status	install_status
Name	name

Note: The Install Status value is based on the value of the properties.containerStatus.state field in the incoming payload.

If the properties.containerStatus.state value is running, the Install Status value is set to 1 (Installed).
If the properties.containerStatus.state value is terminated or is empty, or if there are any errors, the Install Status value is set to 7 (Retired).
For all other properties.containerStatus.state values, the Install Status value isn't updated.

Parent class	Relationship type	Child class
Docker Container [cmdb_ci_docker_container]	Runs on::Runs	Computer [cmdb_ci_computer]

Docker Image [cmdb_ci_docker_image]

The following attributes in the Docker Image [cmdb_ci_docker_image] table are populated by collected data.

Attribute label	Attribute name
Image id	image_id
Image digest	image_digest
Name	name

Parent class	Relationship type	Child class
Docker Image [cmdb_ci_docker_image]	Instantiates::Instantiated by	Docker Container [cmdb_ci_docker_container]

DynamoDB Table [cmdb_ci_dynamodb_table]

The following attributes in the DynamoDB Table [cmdb_ci_dynamodb_table] table are populated by collected data.

Attribute label	Attribute name
Name	name
Install Status	install_status
Object ID	object_id

Parent class	Relationship type	Child class
DynamoDB Table [cmdb_ci_dynamodb_table]	Hosted on::Hosts	AWS Datacenter [cmdb_ci_aws_datacenter]
DynamoDB Table [cmdb_ci_dynamodb_table]	Reference	Key Value [cmdb_key_value]

Group [cmdb_ci_group]

The following attribute in the Group [cmdb_ci_group] table is populated by collected data.

Attribute label	Attribute name
Name	name

Parent class	Relationship type	Child class
Group [cmdb_ci_group]	Contains::Contained by	Application [cmdb_ci_appl]

Hardware Type [cmdb_ci_compute_template]

The following attributes in the Hardware Type [cmdb_ci_compute_template] table are populated by collected data.

Attribute label	Attribute name
Name	name
Object ID	object_id

Parent class	Relationship type	Child class
Hardware Type [cmdb_ci_compute_template]	Hosted on::Hosts	AWS Datacenter [cmdb_ci_aws_datacenter]

Image [cmdb_ci_os_template]

The following attributes in the Image [cmdb_ci_os_template] table are populated by collected data.

Attribute label	Attribute name
Name	name
Object ID	object_id

Parent class	Relationship type	Child class
Image [cmdb_ci_os_template]	Hosted on::Hosts	AWS Datacenter [cmdb_ci_aws_datacenter]

Instance Scale Set [cmdb_ci_instance_scale_set]

The following attributes in the Instance Scale Set [cmdb_ci_instance_scale_set] table are populated by collected data.

Attribute label	Attribute name
Name	name
Install Status	install_status
Object ID	object_id

Parent class	Relationship type	Child class
Instance Scale Set [cmdb_ci_instance_scale_set]	Hosted on::Hosts	Azure Datacenter [cmdb_ci_azure_datacenter]
Instance Scale Set [cmdb_ci_instance_scale_set]	Reference	Key Value [cmdb_key_value]

IP Address [cmdb_ci_ip_address]

The following attributes in the IP Address [cmdb_ci_ip_address] table are populated by collected data.

Attribute label	Attribute name
IP Address	ip_address
IP version	ip_version
Name	name

Key value [cmdb_key_value]

The following attributes in the Key value [cmdb_key_value] table are populated by collected data.

Attribute label	Attribute name
Key	key
Value	value

Kubernetes Cluster [cmdb_ci_kubernetes_cluster]

The following attributes in the Kubernetes Cluster [cmdb_ci_kubernetes_cluster] table are populated by collected data.

Attribute label	Attribute name
Cluster Resource ID	cluster_resource_id
Install Status	install_status
Name	name

Parent class	Relationship type	Child class
Kubernetes Cluster [cmdb_ci_kubernetes_cluster]	Contains::Contained by	Kubernetes Namespace [cmdb_ci_kubernetes_namespace]
Kubernetes Cluster [cmdb_ci_kubernetes_cluster]	Cluster of::Cluster	Kubernetes Node [cmdb_ci_kubernetes_node]
Kubernetes Cluster [cmdb_ci_kubernetes_cluster]	Contains::Contained by	Kubernetes Service [cmdb_ci_kubernetes_service]
Kubernetes Cluster [cmdb_ci_kubernetes_cluster]	Contains::Contained by	Kubernetes Pod [cmdb_ci_kubernetes_pod]

Kubernetes Namespace [cmdb_ci_kubernetes_namespace]

The following attributes in the Kubernetes Namespace [cmdb_ci_kubernetes_namespace] table are populated by collected data.

Attribute label	Attribute name
Install Status	install_status
Kubernetes UID	k8s_uid
Name	name

Kubernetes Node [cmdb_ci_kubernetes_node]

The following attributes in the Kubernetes Node [cmdb_ci_kubernetes_node] table are populated by collected data.

Attribute label	Attribute name
Install Status	install_status
Kubernetes UID	k8s_uid
Name	name

Kubernetes Pod [cmdb_ci_kubernetes_pod]

The following attributes in the Kubernetes Pod [cmdb_ci_kubernetes_pod] table are populated by collected data.

Attribute label	Attribute name
Install Status	install_status
Kubernetes UID	k8s_uid
Name	name
Namespace	namespace

Parent class	Relationship type	Child class
Kubernetes Pod [cmdb_ci_kubernetes_pod]	Runs on::Runs	Kubernetes Node [cmdb_ci_kubernetes_node]
Kubernetes Pod [cmdb_ci_kubernetes_pod]	Contains::Contained by	Docker Container [cmdb_ci_docker_container]

Kubernetes Service [cmdb_ci_kubernetes_service]

The following attributes in the Kubernetes Service [cmdb_ci_kubernetes_service] table are populated by collected data.

Attribute label	Attribute name
Install Status	install_status
Kubernetes UID	k8s_uid
Name	name
Namespace	namespace

Serial Number [cmdb_serial_number]

The following attributes in the Serial Number [cmdb_serial_number] table are populated by collected data.

Attribute label	Attribute name
Serial Number	serial_number
Serial Number Type	serial_number_type
Valid	valid

Parent class	Relationship type	Child class
Serial Number [cmdb_serial_number]	Reference	Computer [cmdb_ci_computer]

Server [cmdb_ci_server]

The following attributes in the Server [cmdb_ci_server] table are populated by collected data.

Attribute label	Attribute name
DNS Domain	dns_domain
Fully qualified domain name	fqdn
Is Virtual	virtual
Name	name
Object ID	object_id

Parent class	Relationship type	Child class
Server [cmdb_ci_server]	Virtualized by::Virtualizes	Virtual Machine Instance [cmdb_ci_vm_instance]
Server [cmdb_ci_server]	Reference	Key Value [cmdb_key_value]

Software [cmdb_ci_spkg]

The following attributes in the Software [cmdb_ci_spkg] table are populated by collected data when the Software Asset Management (SAM) application isn't installed.

Attribute label	Attribute name
Key	key
Name	name
Version	version

Parent class	Relationship type	Child class
Software [cmdb_ci_spkg]	Reference	Software Instance [cmdb_software_instance]

Software Installation [cmdb_sam_sw_install]

The following attributes in the Software Installation [cmdb_sam_sw_install] table are populated by collected data when the SAM application is installed.

Attribute label	Attribute name
Discovery source	discovery_source
Display name	display_name
Version	version

Software Instance [cmdb_software_instance]

The following attributes in the Software Instance [cmdb_software_instance] table are populated by collected data when the SAM application isn't installed.

Attribute label	Attribute name
Installed on	installed_on
Name	name

Parent class	Relationship type	Child class
Software Instance [cmdb_software_instance]	Reference	Computer [cmdb_ci_computer]

Virtual Machine Instance [cmdb_ci_vm_instance]

The following attributes in the Virtual Machine Instance [cmdb_ci_vm_instance] table are populated by collected data.

Attribute label	Attribute name
Install Status	install_status
IP Address	ip_address
Name	name
Object ID	object_id
Operational status	operational_status
VM Instance ID	vm_inst_id

Parent class	Relationship type	Child class
Virtual Machine Instance [cmdb_ci_vm_instance]	Provisioned From::Provisioned	Hardware Type [cmdb_ci_compute_template]
Virtual Machine Instance [cmdb_ci_vm_instance]	Hosted on::Hosts	Azure Datacenter [cmdb_ci_azure_datacenter]
Virtual Machine Instance [cmdb_ci_vm_instance]	Provisioned From::Provisioned	Cloud Hardware Type [cmdb_ci_cloud_hardware_type]
Virtual Machine Instance [cmdb_ci_vm_instance]	Provisioned From::Provisioned	Image [cmdb_ci_os_template]
Virtual Machine Instance [cmdb_ci_vm_instance]	Hosted on::Hosts	AWS Datacenter [cmdb_ci_aws_datacenter]
Virtual Machine Instance [cmdb_ci_vm_instance]	Reference	Key Value [cmdb_key_value]