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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Data mapping for Service Graph Connector for Microsoft Azure

Data from the Azure data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow® CMDB using the Identification and Reconciliation Engine (IRE).

Data mapping for Azure

When you complete setting up the connection, you can configure the integration to periodically pull data from Azure. The data is loaded into staging tables and then inserted into the target tables.

The following table lists the data sources, the staging tables, and the target tables as CMDB CI and non-CMDB classes for Azure.

Data sourceStaging tableTarget tables
SG-Azure SubscriptionsSG Azure Subscriptions \[sn\_sg\_azure\_integ\_subscriptions\]Cloud Service Account Key Value
SG-Azure Datacenter UpdationSG-Azure Datacenter Updation \[sn\_sg\_azure\_integ\_datacenter\_updation\]Azure Datacenter
SG-Azure Resource GroupSG-Azure Resource Group \[sn\_sg\_azure\_integ\_resource\_groups\]Resource Group Key Value
SG-Azure Availability ZoneSG-Azure Availability Sets \[sn\_sg\_azure\_integ\_availability\_sets\]Availability Zone Key Value
SG-Azure Storage VolumeSG-Azure Storage Volume \[sn\_sg\_azure\_integ\_storage\_volume\]Storage Volume Key Value
SG-Azure Load BalancersSG-Azure Load Balancers \[sn\_sg\_azure\_integ\_load\_balancers\]Cloud Load Balancer Cloud LB IPAddress Key Value
SG-Azure NetworkSG-Azure Network \[sn\_sg\_azure\_integ\_network\]Cloud Network Cloud Service Account Cloud Subnet Key Value
SG-Azure Public IP AddressSG-Azure Public IP Address \[sn\_sg\_azure\_integ\_public\_ip\_address\]Cloud Public IP Address Cloud Mgmt Network Interface Cloud Load Balancer Cloud LB IPAddress Key Value
SG-Azure Security GroupSG-Azure Security Group \[sn\_sg\_azure\_integ\_security\_group\]Compute Security Group Key Value
SG-Azure Storage AccountsSG-Azure Storage Accounts \[sn\_sg\_azure\_integ\_storage\_accounts\]Cloud Storage Account Key Value
SG-Azure Virtual MachinesSG-Azure Virtual Machine \[sn\_sg\_azure\_integ\_virtual\_machine\]Virtual Machine Instance Image Computer Linux Server Server Windows Server Key Value
SG-Azure Network InterfaceSG-Azure Network Interface \[sn\_sg\_azure\_integ\_network\_interface\]Cloud Mgmt Network Interface IP Address Virtual Machine Instance Key Value
SG-Azure SQLSG-Azure SQL \[sn\_sg\_azure\_integ\_sql\]Cloud DataBase Key Value
SG-Azure Functions and WebSitesSG-Azure Functions \[sn\_sg\_azure\_integ\_functions\]Cloud WebServer Cloud Function
SG-Azure Generic ResourcesSG-Azure Generic Resources [sn_sg_azure_integ_generic_resources]Note: The SG-Azure Generic Resources data source imports data for resources that are categorized as Generic in the Service Graph Resource Inclusion Whitelist [sn_cmdb_int_util_service_graph_resource_inclusion_whitelist] table.Cloud Resource Key Value
SG-Azure Scale SetsSG-Azure Scale Sets \[sn\_sg\_azure\_integ\_scale\_sets\]Instance Scale Set
SG-Azure Scale Sets VMsSG-Azure Scale Sets VMs \[sn\_sg\_azure\_integ\_scale\_sets\_vms\]Virtual Machine Instance Storage Volume Image Cloud Mgmt Network Interface Hardware Type Azure Datacenter Linux Server Server Windows Server Key Value
SG-Azure Software

SG-Azure Software [sn_sg_azure_integ_software]Note: The SG-Azure Software data source imports the software data from the ConfigurationData table in the Log Analytics workspace of Azure.

The SG-Azure Software import is set to inactive by default.

When the Software Asset Management \(SAM\) application isn't installed: Software Software Instance When the SAM application is installed: Software Installation
SG-Azure Software RemoveSG-Azure Software Remove \[sn\_sg\_azure\_integ\_software\_remove\]The SG-Azure Software Remove import is set to inactive by default.When the SAM application isn't installed: Software Software Instance When the SAM application is installed: Software Installation
SG-Azure TCPSG-Azure TCP [sn_sg_azure_integ_tcp]Note: The SG-Azure TCP data source imports the TCP and processes data from the VMConnection and VMProcess tables in the Log Analytics workspace of Azure. To populate the tables, you must first enable the VM insights feature in the Azure portal. For more information, see Enabling VM insights for collecting Azure data.TCP Connection Running Process
SG-Azure Hardware Template Updation​Hardware templates \[sn\_sg\_azure\_integ\_hardware\_templates\]Hardware Type
SG-Azure HW ConsolidationSG-Azure HW Consolidation \[sn\_sg\_azure\_integ\_hw\_consolidation\]Virtual Machine Instance Computer
SG-Azure Run CommandSG-Azure Run Command \[sn\_sg\_azure\_integ\_run\_command\]No data created
SG-Azure Get Run CommandSG-Azure Get Run Command \[sn\_sg\_azure\_integ\_get\_run\_command\]Application TCP Connection Running Process
SG-Azure Kubernetes ClusterSG-Azure Kubernetes Cluster \[sn\_sg\_azure\_integ\_kubernetes\_cluster\]Kubernetes Cluster

For more information on where data is saved when pulling data from Azure, see CMDB classes targeted in Service Graph Connector for Microsoft Azure and Supported Microsoft Azure resource types.

You can use the IntegrationHub ETL app to view the data maps. See IntegrationHub ETL for more information.

Additional information about Azure data sources:

  • The Service Graph Connector for Microsoft Azure utilizes the Service Graph Resource Inclusion Whitelist [sn_cmdb_int_util_service_graph_resource_inclusion_whitelist] table to differentiate between generic resources and other supported resource types.

    Any resource that is not populated in the Service Graph Resource Inclusion Whitelist [sn_cmdb_int_util_service_graph_resource_inclusion_whitelist] table is populated in the Cloud Inventory Resource Inclusion Lists [sa_cloud_inventory_resource_whitelist_list] table.

  • The SG-Azure Hardware Template Updation and SG-Azure HW Consolidation import schedules replace the SG-Azure Hardware Template import schedule from the Service Graph Connector for Microsoft Azure 1.12.0 version. The SG-Azure Hardware Template Updation and SG-Azure HW Consolidation data sources fetch only the data of the hardware templates that are used for VMs in Azure, instead of fetching all hardware templates.

  • The SG-Azure SQL data source populates the microsoft.dbformysql/flexibleservers and microsoft.dbforpostgresql/flexibleservers resource types in the Cloud Database [cmdb_ci_cloud_database] table instead of the Cloud Resource [cmdb_ci_cmp_resource] table from the Service Graph Connector for Microsoft Azure 1.14.0 version.

    After upgrading to version 1.14.0, run a full data load to migrate all active flexible servers from the Cloud Resource [cmdb_ci_cmp_resource] table to the Cloud Database [cmdb_ci_cloud_database] table.

  • All data sources except SG-Azure Scale Sets VMs are migrated from Azure Resource Manager (ARM) APIs to Resource Graph APIs for a full data load from the Service Graph Connector for Microsoft Azure 1.14.0 version. Microsoft Azure doesn't support uniform orchestration-type Scale Set VMs on Resource Graph APIs.

  • The import set rows for the SG-Azure Run Command scheduled import job [sn_sg_azure_integ_run_command] remain in Pending state even after the import set is processed.

CMDB classes targeted in Service Graph Connector for Microsoft Azure

Service Graph Connector for Microsoft Azure properties