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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a category

Administrators and catalog administrators can create or edit a category.

Before you begin

Role required: admin

About this task

To create or edit a category:

Procedure

  1. Navigate to All > Service Catalog > Catalog Definition > Maintain Categories.

    A list of existing categories appears. If the Parent field is blank, the category does not have a parent category.

  2. Click New or select the category to edit.

    Note: The visibility of a category is controlled by user criteria. See Apply user criteria to items and categories.

Image omitted: MaintainCategories.png
Screenshot for the Service Catalog categories
  1. Fill in the fields on the form, as appropriate.

    FieldDescription
    TitleDescriptive name for the category.
    ApplicationThe application scope in which the category is applicable.
    CatalogThe catalog this category belongs to.
    ActiveCheck box to indicate that the category is available to add to the service catalog homepage.
    LocationAny location information relevant for the category.
    ParentAny parent category for which this category is a subcategory.
    DescriptionInformation about the category. The description appears when the category is collapsed on the service catalog homepage. The description also appears in the Related Categories list when a user clicks the parent category title.
    IconThe small icon displayed beside the category name, when the category is listed as a subcategory.
    Header iconThe icon displayed beside the category header, when the category is a top-level category.
    Desktop imageA larger image to display with the category on the Service Catalog homepage. This image is visible only if the relevant renderer defines it to be used (the default renderer does not display this field).
    Classic Mobile imageA picture to use on Classic Mobile devices for this category. If a mobile image is not selected, the Desktop image appears if the Classic Mobile Subcategory Render Type is set to Cards.
    Classic Mobile Subcategory Render TypeThe rendering option to control how subcategories are displayed. Select List for a single-column list, or Cards for a multi-column display.
    Hide description (classic mobile browsing)Option for displaying the description at the top of the list on Classic Mobile devices.

Parent Topic:Service catalog categories

Related topics

Configure dynamic categories