Define a content item
A content item is a service catalog item that provides information instead of goods or services.
Before you begin
Role required: admin
About this task
Content items can reference knowledge articles, static blocks of text, or external web-based content.
To define content items:
Procedure
Navigate to All > Service Catalog > Catalog Definition > Content Items.
Click New.
Fill in the form to define the item.
| Field | Description |
|---|---|
| Name, Category, Icon, Roles, Active, | As for standard catalog items. |
| Content type | The type of information to display when a user selects the item. - KB Article: a ServiceNow knowledge article available to users with the specified roles. - Catalog Content: a static block of text, formatted with HTML. - External Content: documents or web pages stored outside the base system instance. |
| Target | Location where the content appears. - Within Catalog: displays the content within the catalog iframe window (which may not render some external websites properly). - New Window/Tab: displays the content in a new browser window or tab. Choose this option if the content does not display properly within the catalog. |
| URL | The full URL (including the prefix http:// or https://) for external content to display when a user selects the item. This field is available only if the Content type is External Content. Note: Since base system instances are accessed via HTTPS, links to HTTP sites could result in a mixed mode content error or warning, depending on browser security settings. |
| KB article | The knowledge article to display when a user selects the item. This field is available only if the Content type is KB Article. |
| Short description, Description, Picture | As for standard catalog items. These fields are only available if the Content type is Catalog Content. |
| Meta | Comma-separated list of tags used to search for the content item. See Configure keyword search for catalog items. |
| Hide on Service Portal | If selected, the content item is not available on Service Portal. |
- Click Submit.
Parent Topic:Types of catalog items