Service Catalog and CSDM
The Service Catalog lets you create other catalogs (such as the Request Catalog and the Product Catalog) that provide self-service opportunities in the channel you want to use, such as the self-service portal, the mobile app, or the Virtual Agent.
The goal of this product view is to help you to understand how Service Catalog key entities work with the core CSDM framework.
- Service Catalog and CSDM tables
Service Catalog manages and uses CSDM tables. Several ServiceNow products benefit from and add value to Service Catalog. - Service Catalog use case
You can create customized catalogs where you can request items such as a specific service or product. With this use case, CSDM provides Service Catalog connection to the service offerings and services. - Service Catalog considerations
Consider these points while implementing the CSDM framework.
Parent Topic:Configuring Service Catalog
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