Submit and track a request
Submit a request for an item or service and track the progress of your request with the Now Mobile app.
Before you begin
Role required: none
Procedure
In the navigation bar, tap Services.
Browse items and services, or search for an item.
Tap the item or service that you would like to request.
Note: If configured by your administrator, the related items and articles area provides alternatives and additional information.
Select ORDER NOW.
On the form, fill in the fields.
Field Description Request for Change this field if ordering the item for someone else. Delivery Information Confirm the shipping address for the item. Special instructions (Optional) Add any special instructions for the item. Tap CHECKOUT.
The app displays a confirmation that your request is submitted.
To return to the list of items, tap Close.
In the navigation bar, tap For Me.
To view all your requests, tap My Requests.
To view the status of your request, tap the item that you ordered.
To view information about the request, use the Details tab.
Note: You can add comments for an open incident.
To view field changes and comments about your request, use the Updates tab.
Tap
Plus icon to add comments and work notes, or to attach a file.
**Note:** When you add comments for a resolved incident, you can reopen it.
More options menu item
Parent Topic:Request experience in Now Mobile
Related topics
Browse catalog items using the catalog hierarchy
Create a quick action in your mobile applications
Enable notifications in Now Mobile