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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Masked

The masked variable inserts a field that masks the text entered.

Each character entered is displayed as an asterisk (*). Use this variable to ask users for sensitive or confidential data such as passwords.

By selecting the Use encryption check box, you can configure the variable to encrypt its value using various encryption algorithms before storing in the database. These values can only be decrypted by using now_GR.variables.var_name.getDecryptedValue() on RITM, Catalog Task, or any task extension record created using a record producer.

Note: By default, the Use encryption field is set to true to ensure secure storage of information.

On the variable editor, you can also decrypt and encrypt the values of a masked variable using the Show and Hide buttons. These buttons are not available for a fulfiller (itil) without the catalog_view_masked role. You can only view the value that you specified while requesting.

ActionRoles
RequesterFulfiller with the catalog\_view\_masked roleFulfiller without the catalog\_view\_masked role
View or hide the encrypted value on catalog formsYesNot applicableNot applicable
Edit the encrypted value on catalog formsYesNot applicableNot applicable
View or hide the encrypted value on the variable editorYesYesNo
Edit the encrypted value on the variable editorYesNote: If the masked variable is read-only on the variable editor, the variable value is not editableYesNote: If the masked variable is read-only on the variable editor, the variable value is not editableNo
Image omitted: VariableMaskedVarTypesG.png
A masked variable

Parent Topic:Types of service catalog variables

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