Create a question for a catalog item in Catalog Builder

Specify a question that the requester should answer before submitting the catalog item.

Before you begin

Role required: catalog_builder_editor, catalog_admin, or admin

About this task

If allowed in the template by the template owner (catalog_admin) while configuring the template, the following question types can be used in the item creation process in the catalog builder. These question types are grouped into types and subtypes:

• Text
  • Single-line. Single-line text variable type in ServiceNow AI Platform.
  • Multi-line. Multi-line text variable type in ServiceNow AI Platform.
  • Rich text. HTML variable type in ServiceNow AI Platform.
• Option
  • Check box. Check box variable type in ServiceNow AI Platform.
  • Yes/No. Yes/No variable type in ServiceNow AI Platform.
• Choice
  • Drop down (fixed values). Select Box variable type in ServiceNow AI Platform.
  • Drop down (values from a table). Lookup Select Box variable type in ServiceNow AI Platform.
  • Record reference. Reference variable type in ServiceNow AI Platform.
  • Radio. Multiple Choice variable type in ServiceNow AI Platform.
  • Multi-select. List Collector variable type in ServiceNow AI Platform.
  • Requested for
• Date/Time
  • Date. Date variable type in ServiceNow AI Platform.
  • Date &Time. Date and time variable type in ServiceNow AI Platform.
  • Duration
• Display label
  • Plain text. Label variable type in ServiceNow AI Platform.
  • Rich text. Rich Text Label variable type in ServiceNow AI Platform.
• Attachment

For detailed information about these question types, see Types of service catalog variables.

Procedure

1. Navigate to Catalog Builder > Create a new catalog item > Question and click Insert new question.

2. On the Create question form, specify the required details.

   Note:

   • The fields on the form vary based on the question type and subtype.
   • While you configure each question, its preview is available.
   • The question preview doesn't show interactions for the following questions types until the question is saved and then edited.
     • Record reference
     • Multi-select
     • Drop down (values from a table)
   • The question preview doesn't show annotations.
   • Specify the details on the Question tab.

2.  Specify the details on the **Annotation** tab.

    This tab is available for the following question subtypes:

    -   Single-line
    -   Multi-line
    -   Rich text
    -   Yes/No
    -   Drop down \(fixed values\)
    -   Drop down \(values from a table\)
    -   Record reference
    -   Radio
    -   Date
    -   Date &Time
    -   Multi-select
    |Field|Description|
    |-----|-----------|
    |Instructions|
    |Show instructions|Option to specify if instructions should be displayed for the question.|
    |Instructions label|Instruction for the requester while ordering the catalog item.|
    |Instructions|Detailed instruction content.|

3.  Specify the details on the **Additional Details** tab.

    This tab is available for the following question subtypes:

    -   Single-line
    -   Drop down \(values from a table\)
    -   Record reference
    -   Multi-select

4.  Specify the details on the **Choices** tab.

    This tab is available for the following question subtypes:

    -   Drop down \(fixed values\)
    -   Drop down \(values from a table\)
    -   Yes/No
    -   Radio

5.  Specify the details in the **Default Value** tab.

    The default value specified here is pre-selected as the answer for the question when a requester opens the catalog item form for the item. This tab is available for the following question subtypes:

    -   Single-line
    -   Multi-line
    -   Yes/No
    -   Radio
    -   Date
    -   Date &Time
    -   Multi-select
6.  Specify the question details on the **Auto-populate** tab.

    For more information about configuring auto-populate value, see [Configure an auto-populate value for a question in Catalog Builder](config-auto-populate-value-for-question-cat-builder.md).

1. Click Insert Question to add the question to the item.

   Note:

   • If there are two consecutive check boxes, then a virtual container is created for a group of check boxes. Only check box variable types can then be added inside that group.
   • Even if a check box variable is added immediately after a group of check boxes, it's automatically added to the group.

2. Configure an auto-populate value for a question in Catalog Builder
   Configure the value of a question to populate automatically whenever the value of another question of the reference type changes.

Parent Topic:Creating or editing catalog item template