Configure a parent mapping for a request
You can configure a mapping that specifies the association between the parent record and the request record.
Before you begin
Role required: admin or catalog_admin
Procedure
Navigate to All > Catalog Administration > Request Parent Mapping.
Note: The Incident request configuration that creates a mapping between the incident table and the request table is available by default.
Click New and specify the field information.
| Field | Description |
|---|---|
| Name | Name of the mapping configuration for a request. |
| Parent table | Table from which the request is created. |
| Request Parent | Request table field that specifies the association with the parent table. |
| Parent requestor | User reference field on the parent table that is specified as the requestor of the request.Note: For delegated request experience, the user from the parent table record is populated in the Requested For variable. For information on delegated request experience, see Delegated request experience. |
- Click Submit.
Parent Topic:Service Catalog request fulfillment