Configure the default behavior to request items for other users

Define the default behavior when no roles are specified in the glide.sc.req_for.roles property.

Before you begin

Role required: admin

About this task

The glide.sc.req_for.roles property specifies the list of roles who can request items for other users. When no roles are specified, then the default behavior is defined by the glide.sc.req_for.roles.default property. For information about the glide.sc.req_for.roles property, see Service Catalog properties.

Following are the possible values for the glide.sc.req_for.roles.default property.

• When the property is set to allow, then any user can request items for other users.
• When the property is set to deny, then no user can request items for other users.

The value of the glide.sc.req_for.roles.default property is considered as allow in any of the following scenarios and any user can request an item for other users:

• The glide.sc.req_for.roles.default property is not defined.
• The value of the glide.sc.req_for.roles.default property is empty, allow, or any string other than deny.

A user with the admin role can request an item for other users. In this case, values of both the properties, glide.sc.req_for.roles and glide.sc.req_for.roles.default, are not considered.

For zBoot customers, the glide.sc.req_for.roles.default property is available in the base system with the default value as deny. Upgrade customers can add and modify the property if required.

Procedure

1. Navigate to sys_properties.list.

2. Select the glide.sc.req_for.roles.default property.

3. On the System Property form, in the Value field, specify the value.

4. Click Update.

Parent Topic:Delegated request experience