Cart layout
Service catalog enables catalog administrators to configure the layout and functionality of the service catalog cart used in your organization to place requests for catalog items.
You cannot check out a cart item that is no longer available.
You can perform the following:
- Remove components. For example, hide prices throughout the cart if your catalog does not use pricing.
- Change labels. For example, change the Order now button label to Request Item in the shopping cart.
- Change the order of elements. For example, change the order of the columns on the order status screen.
Configure, hide, or create functionality. For example, add a Requested For reference field to the shopping cart.
Configure the cart layout
Configure cart layout records to define functionality for widgets or screens in the shopping cart.- Configure Service Catalog cart widgets
You can configure widgets for the shopping cart, catalog items, and order guides. - Configure Service Catalog preview screens
You can configure shopping cart preview screens for the one-step and two-step carts, for the wish list, and for the Classic Mobile app. - Configure Service Catalog status screens
You can configure shopping cart status screens for desktop and Classic Mobile orders. - Migrating to cart layouts
Service catalog enables you to configure cart layouts to add, remove, or change elements of the service catalog shopping cart. Before you migrate your system to use cart layouts, familiarize yourself with existing configurations for catalog content and decide whether to discard or retain these configurations. - Legacy flexible checkout and delivery forms
ServiceNow includes several options that provide administrators some control over content in service catalog template-driven forms.
Parent Topic:Service Catalog customization