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Manage service capabilities › Extend ServiceNow AI Platform capabilities

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Service Administration

Give tailored support to your business infrastructure with Service Administration.

Service Administration applications

Assessments and SurveysAssessments and Surveys application helps you create, send, and collect responses for surveys. It also helps you evaluate, score, and rank records from any table in the system.Classic approvalsClassic approvals are a legacy process to require authorization on tasks before the work is done.State FlowsState flows enable an administrator to customize transitions from one state to another and configure the system to perform work during transitions to specific states.GeolocationThe geolocation feature uses Google Maps to track users, plan efficient routes between locations, and assist in finding accurate travel times for applications that require this information, such as Work Management.

Exploring Service Administration
Configure settings for services that support business applications or the platform.

Parent Topic:Manage service capabilities