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Sentiment analysis for surveys › Survey administration › Use surveys › Surveys › Assessments and Surveys › Exploring Service Administration › Service Administration › Manage service capabilities › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Sentiment analysis results

The sentiment analysis results view contains a bar chart that displays the percentage of positive, negative, and neutral results, along with the instance count for each category.

Color indicators

Following are the color indicators in the bar chart:

  • Green: Positive
  • Red: Negative
  • Blue: Neutral

Parent Topic:Sentiment analysis for surveys