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Manage service capabilities › Extend ServiceNow AI Platform capabilities

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Self-service

The Self-Service application gives supported end users a clean, simple front end to their IT support organization.

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Explore Self-serviceThe Self-Service application gives supported end users a clean, simple front end to their IT support organization.Configure Self-ServiceUse ServiceNow's web-based interface to add new items to a request.Explore Service DelegationService delegation is the ability to designate other users to view and interact with approvals sent or tasks assigned to you Configure Service DelegationLearn how to delegate approvals and tasks to another user, configure your user profile form to display the Delegates related list.

Exploring Self-service
The Self-Service application gives supported end users a clean, simple front end to their IT support organization.

Parent Topic:Manage service capabilities