Create incidents and change requests from a requested item
You can quickly open an incident or a change request from a requested item. It also maintains a relationship between the requested item, and its associated incidents or change requests.
Before you begin
The administrator must enable the Create Change and Create Incident UI actions for the Requested Item [sc_req_item] table. The administrator must set the Active field to true when editing these UI actions .
Role required: itil
Procedure
Navigate to All > Self-Service > Requested Items.
Open a requested item.
Click the Additional actions menu icon
Image omitted: AdditionalActions.png
Additional actions menu icon and select **Create Change** or **Create Incident**
Additional actions menu icon and select **Create Change** or **Create Incident**
Parent Topic:Service catalog requests
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